Lilly James
Lindale,TX
Summary
Results-driven professional recognized for leading initiatives that enhance operational efficiency and reduce manual tasks. Expertise in cross-departmental collaboration to align processes, significantly improving client satisfaction and project outcomes. Focused on delivering timely solutions that address complex challenges and enhance overall productivity.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Amazon.com LLC
Forney, Texas
11.2022 - 04.2026
- Operated fulfillment center equipment to efficiently process customer orders.
- Led initiatives to streamline workflows, enhancing operational efficiency.
- Developed and implemented process improvement plans that minimized manual tasks.
- Facilitated communication between departments to enhance workflow efficiency. such as IT, HR, Accounting,, to ensure alignment between different teams' processes.
Cashier
Raceway
Lindale, Texas
09.2020 - 01.2021
- Operated cash register, processing payments, returns, and exchanges with accuracy to enhance customer satisfaction.
- Maintained cleanliness of checkout area, ensuring organized and welcoming environment for customers.
- Delivered excellent customer service while engaging with customers in a friendly manner, fostering positive shopping experiences.
Waitress
Craft 64
Canton, Texas
01.2020 - 09.2020
- Inspected dining area pre-shift for neatness and cleanliness, maintaining restaurant standards.
- Utilized suggestive selling techniques to enhance guest experience and boost order value.
- Monitored safety standards for food handling, sanitation, and cleanliness, ensuring compliance throughout shift.
Cashier
Cefco
Forney, Texas
05.2019 - 12.2019
- Handled large cash transactions accurately during peak hours to maintain efficient service.
- Resolved customer issues effectively to enhance satisfaction and streamline operations.
- Processed customer transactions efficiently and accurately at high-volume retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and recommended items based on needs.
Customer Service Representative Manager
Whataburger
Lindale, Texas
08.2016 - 04.2019
- Developed solutions that enhanced efficiency, accuracy, speed, and client satisfaction.
- Handled customer interactions with empathy and professionalism, ensuring positive resolutions and customer loyalty.
- Supervised customer service team to ensure consistent service quality.
- Trained new representatives on company policies and procedures.
- Monitored customer interactions to identify improvement areas.
Education
GED -
Tyler Junior College
Tyler, TX 01.2019 - 01.2019
Some College (No Degree) - General Studies
Tyler Junior College
Tyler, TX 01.2022 - 05.2022
Skills
- Fulfillment operations
- Equipment operation
- Warehouse Management Systems
- Process improvement
- Data Analysis Tools
- Customer service management
- Multitasking
- Safety precautions
- Conflict resolution
- Willing to learn
Timeline
Amazon Associate
Amazon.com LLC
11.2022 - 04.2026
Some College (No Degree) - General Studies
Tyler Junior College
01.2022 - 05.2022
Cashier
Raceway
09.2020 - 01.2021
Waitress
Craft 64
01.2020 - 09.2020
Cashier
Cefco
05.2019 - 12.2019
GED -
Tyler Junior College
01.2019 - 01.2019
Customer Service Representative Manager
Whataburger
08.2016 - 04.2019