Lilly Matlock
Georgetown,TX
Summary
Compassionate and hard-working professional with experience in providing comprehensive care in a busy veterinary hospital. Demonstrated expertise in providing excellent customer service, medical record keeping, and interpersonal/organizational skills. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
Forest Creek Animal Hospital
Round Rock , TX
2023.09 - Current
- Assisted DVMs by executing treatment plans, collecting specimens, and administering medications and vaccinations.
- Maintained accurate patient records of all treatment provided, including medical history files and vaccination certificates.
- Performed a variety of office, clerical, and accounting duties, such as reception, billing, bookkeeping, and selling products.
Veterinary Technician
County Line Veterinary Clinic
New Braunfels , TX
2021.05 - 2022.05
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted DVMs with administrative tasks, such as scheduling appointments, maintaining patient files, and directing calls.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Veterinary Clinic Assistant
VetIQ Petcare
Round Rock , TX
2021.01 - 2021.05
- Greeted clients and their pets upon arrival, answered questions, and scheduled appointments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Maintained medical records for all patients, including updating vaccinations and other medical information.
- Administered medications, vaccinations, and other treatments prescribed by the veterinarian.
Education
High School Diploma -
Hutto High School
2020-06
Skills
- Call Answering and Routing
- Effective Communication
- Excellent Customer Service
- Multitasking Abilities
- Organizational Skills
- Problem-Solving Aptitude
- Scheduling Appointments
- Tech-Savvy / Computer Literate
Accomplishments
- Employee of the month (January 2024)
- Achieved 1st place in sales goal competition (March 2024, May 2024)
- Consistently maintained high customer satisfaction ratings
- Granted promotion 3 months after hire date (Forest Creek Animal Hospital)
References
References available upon request.
Timeline
Veterinary Technician
Forest Creek Animal Hospital
2023.09 - Current
Veterinary Technician
County Line Veterinary Clinic
2021.05 - 2022.05
Veterinary Clinic Assistant
VetIQ Petcare
2021.01 - 2021.05
High School Diploma -
Hutto High School
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