Summary
Overview
Work History
Education
Skills
Experiences
Timeline
Generic

LILLY PATILLO

Northglenn,CO

Summary

Good multitasking, planning, communication, teamwork, and leadership skills. Well-organized in managing check-in and checkout procedures, as well as coordinating services with team members. Adaptable and coachable to any situation whether it be a familiar or new experience. I am the embodiment of perseverance and everything that entails.

Overview

4
4
years of professional experience

Work History

Front Desk Representative

Joan Eagen
01.2020 - 04.2023
  • Check in Dow members at the front desk.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote safety during COVID-19.
  • Worked at various positions such as a sanitizer for the gym, fitness room attended, fieldhouse supervisor, or exit door attendant.

Receptionist & Exam Room Assistant

Care Animal Hospital
05.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with owners, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answer emails received by the hospital
  • Assist veterinarians with patients by holding pets for their safety.
  • Set up and clean exam rooms
  • Draw up vaccines and prepare/update patient records
  • Obtain and prepare fecal and urine samples
  • Prepared medication for owners to take home
  • Completed any hospital tasks needed

Front Desk

VASA Fitness
04.2019 - 08.2019
  • Worked with manager and other front desk employee's to meet all incoming guest needs and provide a smooth check-in processes.
  • Answered phones, responded to customer inquiries about gym memberships, billing, and gym events.
  • Secured guest valuables in main safe or individual boxes if needed.
  • Managed customer complaints and help resolve the issures.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Education

Some College (No Degree) - Biology And Pre-Vet

Albion College
Albion, MI
04.2023

High School Diploma -

The Academy Of Charter Schools
Westminster, CO
05.2019

Skills

  • Volunteering with different organizations
  • Communication Skills
  • Teamwork Skills
  • Leadership skills
  • Administrative Assistant
  • Customer Service
  • Records Preparation
  • Quick learner/Coachable
  • Art/Creative

Experiences

Veterinary Experience:

  • Care Animal Hospital: Employed as a receptionist and exam room assistant
  • Eastlake Veterinary Services: Shadowing opportunity
  • Legacy Vet Clinic: Shadowing opportunity


Animal Experience: 

  • Adams County Animal Shelter: Socialized cats and dogs, took dogs for walks, cleaned animals living space, made enrichment toys and treats, observed animals for signs of injury or illness.
  • Lifeline Puppy Rescue: kept kennels clean, provided fresh food and water, administered oral medications, socialized with the puppies, observed puppies for signs of injury or illness, collected eggs from chickens while providing them with food and water.
  • Almost Home Adoptions For Rescued Cats: Helped clean the entire shelter since this was a cage-free rescue, socialize the cats ranging from all ages, observed cats for signs of injury or illness, provided fresh food and water, changed litter, did laundry for their blankets, towels, and toys.


Volunteer Experience:

  • SAAC clinics where the Albion College softball team taught kids of varying ages the components and techniques of softball
  • Albion College softball participated in a trunk-or-treat for the kids of the community of Albion
  • Albion College softball participated in the college's Winter Festival for the town members of Albion
  • Albion College softball hosted prospective camps for future recruits where members of the team taught players our specific hitting and fielding drills



Timeline

Receptionist & Exam Room Assistant

Care Animal Hospital
05.2022 - 08.2022

Front Desk Representative

Joan Eagen
01.2020 - 04.2023

Front Desk

VASA Fitness
04.2019 - 08.2019

Some College (No Degree) - Biology And Pre-Vet

Albion College

High School Diploma -

The Academy Of Charter Schools

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LILLY PATILLO