Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilly Saavedra

Gresham,OR

Summary

Detail-oriented professional with experience in customer service and administrative support. Bilingual in Spanish and English, enhancing communication with diverse clients. Committed to delivering exceptional service and fostering team collaboration to drive operational success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CashCo Financial Services
Gresham, Oregon
02.2025 - Current
  • Assisted customers with loan applications and refinancing processes.
  • Reviewed applications to determine loan eligibility.
  • Conducted customer interviews to assess qualification for loans.
  • Processed cash and debit card payments efficiently.
  • Made reminder calls to customers regarding upcoming payments.
  • Translated documents for Hispanic customers to facilitate understanding.

Administrative Assistant

CTDI - Communications Test Design
Gresham, Oregon
09.2024 - 01.2025
  • Facilitated onboarding processes for new employees by assisting with paperwork and timecard entries.
  • Conducted warehouse tours to familiarize new hires with the operational layout.
  • Developed badge access for new employees to enhance security measures.
  • Created flyers using Word to announce branch opportunities and celebrations.
  • Collaborated with employees to resolve issues related to company applications.
  • Translated documents and communications on the production floor to ensure understanding.
  • Provided hands-on support for new hires, improving the transition experience.
  • Helped out on the production floors when needed.

Cashier/Restaurant Waiter

Taqueria Mi Jalisco
Gresham , OR
04.2022 - 07.2023
  • Processed customer orders efficiently in-person and over the phone.
  • Executed package deliveries promptly to ensure timely receipt.
  • Facilitated order-taking for customers, maintaining high service standards.

Barista

Starbucks
Gresham, Oregon
02.2022 - 06.2023
  • Ensured accurate fulfillment of customer orders while addressing specific needs.
  • Assisted customers with Starbucks mobile app to locate barcodes for star accumulation.
  • Maintained cleanliness of work area to promote efficiency and safety.
  • Demonstrated urgency in meeting sales goals consistently.
  • Created beverages with precision, guaranteeing quality before service.

Assistant Manager

Rue21
Gresham, Oregon
02.2020 - 09.2022
  • Maintained clean and organized store environment to enhance customer service.
  • Ensured timely breaks for employees to promote productivity.
  • Set registers to appropriate amounts for efficient transactions.
  • Implemented standard policies to reduce shoplifting incidents.
  • Executed night deposits accurately and securely.
  • Communicated monthly and daily store goals to align team efforts.

Cashier

McDonald's
Troutdale, Oregon
03.2018 - 08.2020
  • Ensured accuracy of customer orders to enhance service efficiency.
  • Assisted customers in navigating McDonald's mobile app for discounts and coupons.
  • Maintained a clean work area to promote safety and productivity.
  • Collaborated with team to achieve drive time goals consistently.
  • Executed tasks with urgency to meet hourly sales targets.

Education

High School Diploma -

Gresham High School
Gresham, OR
06-2021

Skills

  • Bilingual communication (Spanish & English)
  • Time management
  • Microsoft training
  • Typing proficiency
  • Office administration

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

CashCo Financial Services
02.2025 - Current

Administrative Assistant

CTDI - Communications Test Design
09.2024 - 01.2025

Cashier/Restaurant Waiter

Taqueria Mi Jalisco
04.2022 - 07.2023

Barista

Starbucks
02.2022 - 06.2023

Assistant Manager

Rue21
02.2020 - 09.2022

Cashier

McDonald's
03.2018 - 08.2020

High School Diploma -

Gresham High School

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