Ruben Canedo
Calexico,CA
Summary
Dynamic customer service professional with a proven track record at Imperial Irrigation District, excelling in conflict resolution and fostering customer loyalty. Bilingual in Spanish and English, I leverage strong communication and organizational skills to enhance client satisfaction and streamline operations. Committed to delivering exceptional service and achieving results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Imperial Irrigation District (ACME Staffing)
07.2024 - 12.2025
- Managed high-stress situations effectively while maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
- Responded to inquiries regarding products, services, and company information promptly.
- Educated customers on billing procedures, payment processing, and support policies.
- Identified and rectified discrepancies and errors in customer accounts diligently.
Night Auditor/Front Desk Agent
Fairfield Inn & Suites
07.2023 - 07.2024
- Coordinated with housekeeping staff to resolve overnight maintenance requests and special accommodations.
- Collaborated with front desk team to facilitate smooth shift transitions and communication on guest needs.
- Conducted nightly audits of room occupancy and hotel revenue for accuracy.
- Managed emergency situations with professionalism, prioritizing guest safety at all times.
- Streamlined check-in and check-out processes to enhance guest satisfaction.
- Finalized night audit for guest ledgers, ensuring accurate bank and cash register reconciliations.
Administrative Assistant
Alba Care Services Inc.
07.2021 - 10.2022
- Operated multi-line phone system, routing calls and delivering messages efficiently.
- Ensured confidentiality of sensitive information by adhering to strict privacy policies.
- Maintained office supply inventory and placed timely orders to prevent shortages.
- Managed email correspondence alongside incoming and outgoing mail and faxes.
- Provided exceptional customer service through prompt responses to client inquiries.
- Built strong relationships with clients by effectively addressing concerns.
- Organized filing system, entering data and performing various clerical tasks.
Education
Bachelor of Science - Business Administration- Management
California State University
San Marcos, CA12.2020
Skills
- Independent work capability
- Clerical expertise
- Verbal and written communication
- Leadership proficiency
- Adaptability and flexibility
- Organizational abilities
- Customer service excellence
- Time management skills
- Team collaboration
- Bilingual communication (Spanish & English)
- Proficiency in Excel and Microsoft Word
- Administrative experience
- Call center operations
- Microsoft Outlook proficiency
- Microsoft PowerPoint skills
- Active listening techniques
- Critical thinking abilities
- Data entry proficiency
Timeline
Customer Service Representative
Imperial Irrigation District (ACME Staffing)
07.2024 - 12.2025
Night Auditor/Front Desk Agent
Fairfield Inn & Suites
07.2023 - 07.2024
Administrative Assistant
Alba Care Services Inc.
07.2021 - 10.2022
Bachelor of Science - Business Administration- Management
California State University