LILLY TERRANOVA
Williamsburg,VA
Overview
4
4
years of professional experience
Work History
Optometric Technician
My Eye Doctor
10.2023 - 06.2024
- Pre-tested patients, which includes doing autorefractor, retinal imaging, visual acuity, and eye pressure.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Took patient medical and occular history
- Ensured exam rooms were cleaned between patients and stocked at the end of the day
- Led contact lens classes to teach patients how to insert and removed contacts
- Stocked and organized the contact lens supply and packages patient contact lens orders
- Maintained confidentiality of medical, personal, and financial information
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Barista/ Barista Trainer
Starbucks Cooperation
11.2020 - 03.2023
- Certified Barista Trainer- trained those with no experience to become fully functional baristas
- Maintained a clean and organized area for guests
- Delivered excellent customer service and prompt food and beverage delivery
- Took customer orders and entered them into the POS system
- Great teamwork, prioritization, and communication skills, especially in a fast-paced environment
- Took initiative to complete tasks without needing direction from a shift supervisor
- Maintained a clean and organized storage room and put away new inventory orders
- Professionally answered all customer questions and effectively helped to resolve problems
- Coffee trainer: helped create an espresso bar training for the entire company and delivered training to the entire company.
Retail Associate
Mom's Apple Pie
10.2021 - 08.2022
- Delivered excellent customer service and prompt food delivery
- Professionally answered all customer questions with materials provided
- Great time management, organization, and communication skills, especially in a fast-paced environment
- Worked independently and took initiative to complete tasks without needing direction from a manager
- Kept storage room organized and helped complete inventory counts and orders
- Professionally answered all customer questions with materials provided
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Managed wait lists and seating charts for guests while busy
- Took customer orders over the phone and entered them into the POS system
- Connected with and greeted guests while leading them to the table.
Hostess
Baker's Crust Restaurant
06.2020 - 11.2020
- Great teamwork, organization, and communication skills, especially when busy
- Excellent Customer Service
- Communication
- Using Phone/Computer Systems
- Organization and Time Management
- Maintained a clean and organized storage room and put away new inventory orders
- Professionally answered all customer questions and effectively helped to resolve problems
- Managed wait lists and seating charts for guests while busy
- Took customer orders over the phone and entered them into the POS system
- Connected with and greeted guests while leading them to the table.
Education
Associate Of Biological Science -
Northern Virginia Community College
06.2024
Skills
- Excellent Customer Service
- Communication
- Using Phone/Computer Systems
- Organization and Time Management
Volunteer Experience
- Kindercare Learning Center, teacher
- Northern Virginia Community College- Biology Lab, professor
Timeline
Optometric Technician
My Eye Doctor
10.2023 - 06.2024
Retail Associate
Mom's Apple Pie
10.2021 - 08.2022
Barista/ Barista Trainer
Starbucks Cooperation
11.2020 - 03.2023
Hostess
Baker's Crust Restaurant
06.2020 - 11.2020
Associate Of Biological Science -
Northern Virginia Community College