Lilly Velke
Catharpin,VA
Summary
Highly motivated and dedicated employee with excellent troubleshooting, customer service, and strong organizational skills. Over one year of experience working inside data centers, gaining a good understanding of various networking devices from both hardware and software devices.
Overview
4
4
years of professional experience
Work History
Install Technician
Amazon Web Services
10.2022 - Current
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Proactively identified potential challenges or obstacles in the installation process to avoid delays or complications.
- Collaborated with internal teams for operational continuity and optimal performance.
- Developed and implemented strategies for optimal performance and reliability of installed systems.
- Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Server
Texas De Brazil
06.2020 - 07.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA05.2020
Associate of Science - Psychology
Northern Virginia Community College
Manassas, VA05.2018
Skills
- Proficient user in Microsoft Word, Excel, and
Powerpoint - Troubleshooting
- Organization
- Multitasking
- Customer service
- Leadership
Timeline
Install Technician
Amazon Web Services
10.2022 - Current
Server
Texas De Brazil
06.2020 - 07.2022
Bachelor of Science - Psychology
Virginia Tech
Associate of Science - Psychology
Northern Virginia Community College
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