Lilly Wiser
Kelseyville
Summary
Conscientious Phlebotomy Student recognized for ability to perform tasks with high productivity and efficiency. Possess specialized skills in venipuncture, patient preparation, and specimen handling, ensuring accuracy and safety in all procedures. Excel at communication, empathy, and problem-solving, facilitating positive patient experiences and resolving issues swiftly.
Overview
7
7
years of professional experience
Work History
Phlebotomy Student
CALRegional
Fremont
02.2026 - Current
- Collected blood samples using established phlebotomy techniques, enhancing diagnostic reliability.
- Executed venipunctures on diverse patient demographics, ensuring comfort and safety.
- Maintained sterile equipment and work areas for optimal safety during procedures.
- Documented patient information in electronic health records, maintaining high standards of data integrity.
- Prepared samples for laboratory analysis in accordance with established protocols.
- Demonstrated safe disposal methods for biohazard materials to maintain compliance.
- Engaged in training sessions to enhance knowledge of phlebotomy practices and techniques.
- Operated centrifuges, microscopes, and other laboratory equipment.
Front Desk Receptionist
Planet Fitness Gym
Hayward
02.2025 - 05.2025
- Welcomed members with a friendly demeanor, creating a positive environment.
- Responded promptly to inquiries via phone or email, delivering professional customer service to all members.
- Directed incoming calls and inquiries to relevant staff, ensuring timely resolutions for members.
- Processed new member registrations and updated accounts, enhancing member experience through efficient service.
- Assisted members with gym equipment questions and concerns in a timely manner.
- Collaborated with management to effectively address member feedback.
Counter Waitress and Cashier
Richmond Park Bar & Grill
05.2021 - 08.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Ensured high customer satisfaction through attentive service and issue resolution.
- Clarified special orders to accurately meet customer needs and enhance satisfaction.
- Managed cash handling processes and maintained order accuracy at point of sale.
- Assisted in training new cashiers on procedures and company policies for operational consistency.
- Coordinated with team members to efficiently manage operations during peak hours.
Student Intern
<ul>
<li>Systematized file organization for easy retrieval and enhanced office efficiency.</li>
<li>Managed phone inquiries, enhancing information dissemination and customer satisfaction.</li>
<li>Distributed newsletters, keeping stakeholders informed on company news and initiatives.</li>
<li>Drafted thank you letters, fostering positive client relations.</li>
</ul>
Lakeport
10.2022 - 01.2025
- Systematized file organization for easy retrieval and enhanced office efficiency.
- Managed phone inquiries, enhancing information dissemination and customer satisfaction.
- Distributed newsletters, keeping stakeholders informed on company news and initiatives.
- Drafted thank you letters, fostering positive client relations.
Babysitter
Derrick and Alisa Barnes
01.2019 - 01.2020
- Cared for 6-year-old boy during day and evening, fostering a safe and nurturing environment
- Ensured child was bathed, fed, and in bed before parents returned, promoting routine and security
- Monitored fun indoor and outdoor activities, reading stories and assisting with school work to support development
- Clean up toys, dishes, and anything else to minimize cleanup for parents
Education
Bachelor of Science - Nursing
California State University, East Bay
Hayward, CA05-2028
High School -
Kelseyville High School
Kelseyville, CA06-2024
Mendocino College classes enrolled -
Mendocino College
1000 Hensley Creek Road, Ukiah, CA 95482true
Skills
- Venipuncture technique
- Skin puncture technique
- Order of draw
- Medical terminology
- Hipaa compliance
- CPR/AED certification
- Patient support
- Patient interaction
- Epic charting
- Critical thinking
- Problem solving
- Team collaboration
- Effective communication
- Anatomy knowledge
- File organization
- Professional ethics
Volunteer Experience
- Currently volunteering in the Emergency Department at Kaiser Permanente
- Family Vision Optometrist shadowing the doctor, filing patient info and using crystal system
- Panel Moderator for First Five Lake County for Executive Director Cara Ritz and various community leaders for COVID-19
- Work in various programs such as Nursery, toddler room, AWANA at Kelseyville Grace Church
Awards And Extracurriculars
- FFA Member Chapter and Greenhand Degree
- NCS-CIF President's List (2021, 2020)
- Volleyball, basketball, and softball 2020-present
- Dean's List CSU, East Bay 2025 and 2026
References
Gabe Strong, Strong Financial Network (707)533-5661
Rena Cota, Kaiser Permanente (510) 298-8892
Alicia Poff, Nurse at Sutter Hospital (707) 349-2937
Valorie Anaya, CALregional Phlebotomy Instructor (408)613-4662
Timeline
Phlebotomy Student
CALRegional
02.2026 - Current
Front Desk Receptionist
Planet Fitness Gym
02.2025 - 05.2025
Student Intern
<ul>
<li>Systematized file organization for easy retrieval and enhanced office efficiency.</li>
<li>Managed phone inquiries, enhancing information dissemination and customer satisfaction.</li>
<li>Distributed newsletters, keeping stakeholders informed on company news and initiatives.</li>
<li>Drafted thank you letters, fostering positive client relations.</li>
</ul>
10.2022 - 01.2025
Counter Waitress and Cashier
Richmond Park Bar & Grill
05.2021 - 08.2025
Babysitter
Derrick and Alisa Barnes
01.2019 - 01.2020
Bachelor of Science - Nursing
California State University, East Bay
High School -
Kelseyville High School
Mendocino College classes enrolled -
Mendocino College