LILLY ZANGANEH
Yorba Linda,CA
Summary
Dynamic sales professional with a proven track record at Alo Yoga, excelling in customer engagement and product knowledge. Adept at processing transactions and promoting loyalty programs, I consistently enhance customer experiences and drive sales growth. My ability to create a welcoming atmosphere fosters lasting client relationships and boosts overall store performance.
Overview
3
3
years of professional experience
Work History
Sales Associate
Alo Yoga
Newport Beach, California
09.2025 - Current
- Help customers find specific products, answered questions, and offered product advice.
- Assist customers with product selection, sizing and styling.
- Cultivate a welcoming atmosphere that encouraged customer engagement and loyalty.
- Upsell additional items based on customer interests and needs.
- Process transactions accurately using the point-of-sale system for customer purchases.
- Maintain store presentation standards through organized displays and clean environments.
- Maintain up-to-date knowledge of store merchandise and policies.
Sales Stylist
Stitch and Feather
Brea, CA
03.2023 - 09.2025
- Increased retail clothing and accessories sales through intentional customer engagement.
- Provided customers with a variety of options including accessories to increase average transaction value and overall achievement of sales goals.
- Dressing room operations: Managing busy dressing room while providing additional options to increase sales.
- Suggested product options based on personal experience to enhance customer satisfaction.
- Cash wrap experience: Capturing client information and providing best end of sale interactions.
- Assisted with operational side of business: Processing shipment, steaming clothes and pushing out to sales floor.
Education
General Studies -
Orange Lutheran High School
01-2024
Skills
- Customer engagement
- Product knowledge
- Transaction processing
- Inventory management
- Loyalty program promotion
- Retail loss prevention
- Positive and professional
- Customer service
Volunteer Experience
- National Charity League, Yorba Linda, CA
- Big Creek Missions, Bear Branch, KY
- Native American Reservation, Bishop, CA
- Day of Dreams-Orange Lutheran High School, Orange, CA
High School Activities
- Varsity Cheer-Sideline Team
- Competition Team
- Stunt Team
- Missions-Officer Position
- Publicity
Timeline
Sales Associate
Alo Yoga
09.2025 - Current
Sales Stylist
Stitch and Feather
03.2023 - 09.2025
General Studies -
Orange Lutheran High School