Lillyann Zesch
Des Moines
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
Work History
Liquid Catering Manager/Bartender
Top It Off Liquid Catering
Des Moines, IA
08.2021 - Current
- Led a team of staff during events, providing guidance and support to ensure operational efficiency.
- Maintained comprehensive and current inventory records.
- Leveraged POS systems to monitor sales activity and evaluate event-related expenses.
- Resolved customer complaints by implementing critical thinking strategies to develop effective solutions.
- Provided outstanding customer service by addressing guest needs promptly.
- Executed high-volume bartending operations, ensuring efficient service and customer satisfaction.
- Managed wedding tab arrangements while ensuring alignment with customer price points.
- Executed cocktail and beverage service, ensuring quality and presentation for patrons.
- Coordinated logistics for multiple events, ensuring seamless execution and guest satisfaction.
- Executed cash management duties, maintaining integrity and security of funds during transactions.
Wedding Day Of Coordinator
The Loft DSM
Des Moines, IA
07.2018 - 08.2021
- Developed comprehensive wedding timelines to facilitate timely task completion.
- Oversaw meticulous record-keeping of event budget and expense details.
- Managed transportation logistics for bridal parties and guests, ensuring timely arrivals.
- Oversaw guest interactions and provided guidance during tastings and rehearsals to ensure seamless event execution.
- Facilitated comprehensive guidance and direction during the wedding planning process.
- Coordinated seating arrangements, RSVPs, invitations, and thank you cards for each wedding event.
- Collaborated with caterers, florists, photographers, and musicians to ensure seamless event execution.
Lighting Consultant
Luminous
Des Moines, IA
03.2022 - 05.2023
- Identified and pursued client requirements to foster strong relationships.
- Assessed costs and optimized energy efficiency metrics.
- Facilitated collaboration with electricians to ensure timely execution of lighting installation projects.
- Analyzed client lighting needs to provide tailored solutions and enhance user experience.
- Developed detailed lighting plans using CAD software, ensuring design precision and functionality.
Education
Associates - Mass Communication and Journalism
DMACC
Ankeny, IA07.2026
Skills
- Effective time management
- POS proficiency
- Detail-oriented approach
- Communication skills
- Strong organizational skills
- Flexibility in changing environments
- Problem-solving
- Customer engagement
- Efficient beverage service
- Team leadership
- Beverage and cocktail crafting
Timeline
Lighting Consultant
Luminous
03.2022 - 05.2023
Liquid Catering Manager/Bartender
Top It Off Liquid Catering
08.2021 - Current
Wedding Day Of Coordinator
The Loft DSM
07.2018 - 08.2021
Associates - Mass Communication and Journalism
DMACC