Lillyann Cook
West Sacramento,CA
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
Work History
Shift Manager
Chipotle
01.2023 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
Customer Service Representative
Target
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Taco Bell
10.2020 - 09.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
River City High School
West Sacramento, CA05-2022
Skills
- Cash handling
- Documentation and reporting
- Customer service focus
- Employee training
Timeline
Shift Manager
Chipotle
01.2023 - Current
Customer Service Representative
Target
10.2021 - 08.2022
Cashier
Taco Bell
10.2020 - 09.2021
High School Diploma -
River City High School
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