Lillyanna Alvarez
Elk Grove,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Part-time Manager
Maurices
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Stichic
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate /Assistant Manager
The Children Place
06.2022 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelors in Public Health Promotion -
California State University-Stanislaus
05.2025
Associate of Arts In General Science -
Folsom Lake College
01.2022
Cosumnes Oaks High School
01.2020
Skills
- Team Building
- Team Leadership
- Work Planning and Prioritization
- Teamwork and Collaboration
- Training and Development
- Scheduling and Coordinating
- Goal Setting
- Verbal and Written Communication
- Problem Resolution
- Sales Monitoring
Timeline
Part-time Manager
Maurices
08.2023 - Current
Sales Associate
Stichic
05.2023 - 08.2023
Sales Associate /Assistant Manager
The Children Place
06.2022 - 01.2023
Bachelors in Public Health Promotion -
California State University-Stanislaus
Associate of Arts In General Science -
Folsom Lake College
Cosumnes Oaks High School