Lillyanna Blea
Albuquerque,NM
Summary
Dedicated Assistant Store Manager with proven skills in customer service, conflict resolution, and team leadership. Experienced in managing daily operations and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Albuquerque, New Mexico
07.2023 - Current
- Trained new team members on store policies and procedures.
- Oversaw inventory management and restocking of merchandise.
- Ensured compliance with company standards for customer service.
- Handled cash management and end-of-day reconciliation processes.
- Resolved customer inquiries and complaints efficiently and professionally.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Cashier
KFC
Bernalillo, New Mexico
01.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash transactions accurately and efficiently at fast-paced restaurant.
- Ensured customers received correct change during transactions.
- Assisted customers with menu selections and special requests effectively.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supported team members during busy periods to ensure smooth operations.
- Maintained cleanliness and organization of work area throughout shifts.
- Followed food safety guidelines to maintain a safe dining environment for guests.
Education
High School Diploma -
Albuquerque School of Excellence
Albuquerque, NM05-2026
Skills
- Inventory management
- Store operations
- Customer service
- Customer engagement
- Sales reporting
- Cash handling
- Vendor management
- Pricing strategy
- Team leadership
- Employee training
- New hire training
- Time management
- Problem-solving
- Conflict resolution
- Strategic planning
Timeline
Assistant Store Manager
Dollar Tree
07.2023 - Current
Cashier
KFC
01.2023 - 07.2023
High School Diploma -
Albuquerque School of Excellence