Alyssa Brooks
Tamarac,Florida
Summary
Dedicated healthcare professional with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Lead Manager
Vitamin Shoppe
Plantation, Florida
09.2022 - Current
- Implemented best practices related to prospecting, selling processes, and customer service standards throughout the organization
- Trained new employees on product knowledge and customer service techniques
- Developed effective relationships with key customers in order to maximize revenue growth potential
Practical Nurse
Clinical Experience
Pompano Beach, Florida
03.2022 - 08.2022
- Maintained accurate documentation of patient progress in accordance with established standards
- Maintained patient charts and medical records in EMR software
- Assessed patients' conditions, monitored vital signs and recorded information on patients' charts
- Complied with HIPAA guidelines to protect privacy of patients
- Performed hourly rounds and responded promptly to call lights
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias
Patient Care Technician
Clinical Experience
Palm Beach, Florida
02.2020 - 06.2020
Front Desk Receptionist
Tax Oncall
04.2017 - 06.2019
- Provided a high level of customer service to all clients
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Performed data entry and administrative duties, such as filing, scanning documents, and updating databases
- Scheduled appointments and maintained and updated appointment calendars
Education
Medical Billing and Coding - Health Administration
Penn Foster
Scottsdale11.2024
Practical Nurse - Nursing
Care Hope College
Jupiter, FL04.2022
Patient Care Technician - Nursing
Care Hope College
Jupiter, FL06.2020
Skills
- Analytical problem solver
- Attention to detail
- Organizational skills
- Patient Care
- Data Entry
- Documentation skills
- Adaptability and flexibility
- Effective communication
Certification
Medical Billing and Coding
Patient Care Technician
Home Health Aide
Timeline
Sales Lead Manager
Vitamin Shoppe
09.2022 - Current
Practical Nurse
Clinical Experience
03.2022 - 08.2022
Patient Care Technician
Clinical Experience
02.2020 - 06.2020
Front Desk Receptionist
Tax Oncall
04.2017 - 06.2019
Medical Billing and Coding - Health Administration
Penn Foster
Practical Nurse - Nursing
Care Hope College
Patient Care Technician - Nursing
Care Hope College