Lily Airey
Emerald City Smoothie
Dillon,CO
1
Language
5
years of professional experience
Enthusiastic customer service representative with experience in hospitality and retail. Skilled in efficiently resolving inquiries and collaborating with team members to enhance service workflows. Ready to leverage strong problem-solving abilities to improve guest satisfaction and operational flow.
Work History
Barista
11 Months- Prepared and served high-quality smoothies and beverages to ensure customer satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Assisted in inventory management by tracking stock levels and restocking as needed to keep the workflow.
Guest Service Associate
1 Year 7 Months- Delivered exceptional customer service, ensuring guest satisfaction and resolving inquiries efficiently.
- Managed guest check-in processes, enhancing operational flow and reducing wait times.
- Monitored park facilities for cleanliness and safety issues, promptly addressing concerns to enhance guest comfort.
- Coordinated with team members to prepare attractions for daily operations, ensuring readiness and safety compliance.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Collaborated with team members to streamline customer service workflows, improving response times.
- Processed returns and exchanges accurately, ensuring compliance with company policies.
- Utilized POS systems to manage transactions, maintaining accuracy in cash handling procedures.
Education
Bachelor of Science - Biology
Skills
Bilingual in Spanish
Attention to detail
Customer engagement
Friendly and outgoing
Languages
Spanish
Professional Working
Timeline
Barista
Emerald City Smoothie
09.2025 - CurrentRead More
Guest Service Associate
Summit Adventure Park
02.2024 - 09.2025Read More
Customer Service Representative
Target
04.2021 - 08.2022Read More
Western Washington University
Bachelor of Science from Biology
Read More