Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Alston

Baltimore,MD

Summary

Dynamic and results-oriented professional with extensive experience at the Univ of Maryland Medical Center. Excelled in patient liaison roles by leveraging data entry proficiency and assertiveness, significantly enhancing patient support and confidentiality. Recognized for exceptional team leadership and problem-solving skills, consistently fostering strong relationships and improving service delivery.

Knowledgeable [Desired Position] with strong background in patient advocacy and communication. Proven track record of effectively resolving patient concerns and facilitating seamless interactions between patients and healthcare providers. Demonstrated ability to utilize empathy and problem-solving skills to enhance patient satisfaction and care coordination.

Professional healthcare advocate with focus on patient-centered care and effective communication. Recognized for ability to build trust and rapport with patients and healthcare teams, ensuring seamless patient experiences and resolving concerns efficiently. Emphasizes team collaboration and adaptability to meet changing patient and organizational needs. Skilled in conflict resolution and patient education, with reliable and responsive approach.

Experienced with patient advocacy and communication, ensuring all patient concerns are addressed promptly. Utilizes strong interpersonal skills to build trust and facilitate clear communication between patients and healthcare teams. Knowledge of healthcare systems and patient rights ensures efficient resolution of issues and enhanced patient care.

Professional with strong background in patient care and communication, prepared to excel in role. Skilled in navigating complex medical environments, addressing patient concerns, and fostering positive relationships. Focused on teamwork and achieving results, adaptable to changing needs, and reliable. Known for empathy, problem-solving, and effective collaboration.

Overview

56
56
years of professional experience

Work History

Family and Patient Liaison-Guest Services

Univ of Maryland Medical Center
10.2015 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
  • Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
  • Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.

Substitute Teacher Long Term

Baltimore City Public School
09.2008 - 06.2010
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Supervised lunchroom and recess activities.

Case Worker 111

Baltimore City Department Of Social Services
04.1969 - 07.2008
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Associate of Arts - Human Services

Baltimore City Community College
Baltimore, MD

Bachelor of Arts - Human Service Specialist

University Of Baltimore
05-1994

Skills

  • Data entry proficiency
  • Appointment scheduling
  • Assertiveness
  • Healthcare
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership

Timeline

Family and Patient Liaison-Guest Services

Univ of Maryland Medical Center
10.2015 - Current

Substitute Teacher Long Term

Baltimore City Public School
09.2008 - 06.2010

Associate of Arts - Human Services

Baltimore City Community College

Bachelor of Arts - Human Service Specialist

University Of Baltimore

Case Worker 111

Baltimore City Department Of Social Services
04.1969 - 07.2008
Lily Alston