Lily Balas
Casper,WY
Summary
Proven track record in enhancing customer engagement and team productivity at Ulta Beauty Inc. through expert customer consultation and effective team collaboration. Excelled in creating organized product displays and implementing safety protocols, significantly boosting customer satisfaction and workplace efficiency. Skilled in customer service and organization, demonstrating flexibility and adaptability in dynamic retail environments. Also creating a safe environment to ask questions or create new strategies.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
Casper, WY
05.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Created planograms and kept the store clean and organized
Second Assistant Manager
Zumiez
Casper, WY
02.2022 - 01.2023
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Made it clear to hit all goals and rates by the end of the day
Cashier/Cook/Retail Sales Associate
Steamboat Deli and Outlet
Caspar, WY
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
Casper College
Casper, WY05.2023
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Retail experience
- Customer Consultation
Timeline
Beauty Advisor
Ulta Beauty Inc.
05.2023 - Current
Second Assistant Manager
Zumiez
02.2022 - 01.2023
Cashier/Cook/Retail Sales Associate
Steamboat Deli and Outlet
05.2021 - 09.2021
GED -
Casper College