Lily Ball
19060 W 96th ST Lenexa,KS
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Hereford House
01.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Server, Hostess, Curbside Worker, & Foodrunner
Cactus Grill
04.2020 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Trained new employees on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Olathe Northwest High School
Olathe, KS05.2023
Skills
- Dining Customer Service
- Phone Inquiries
- Greeting and Escorting Guests
- Cash and Transaction Handling
- Food Preparation and Safety
- Front of House Management
- Conflict and Complaint Resolution
- Interactive Communication Skills
- Hospitality and Accommodation
- Reservation Coordination
Accomplishments
Achieved a position on the Honor Roll the Fall and Spring Semesters from 2019-2023 by maintaining a cumulative GPA of 3.75+
Timeline
Hostess
Hereford House
01.2023 - Current
Server, Hostess, Curbside Worker, & Foodrunner
Cactus Grill
04.2020 - 01.2023
High School Diploma -
Olathe Northwest High School
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