Lily Barrett
Manager
Tyler,TX
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
Aldi
Tyler, TX
06.2020 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Evaluated suppliers to maintain cost controls and improve operations.
Instacart Curbside Shopper
Instacart
Tyler, TX
10.2019 - 07.2020
- Consistently exceeded timeliness goals while providing excellent customer service while selecting quality products.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained the fastest shopping speeds with the lowest percentage of customer issues.
Assistant Manager
Cracker Barrell Old Country Store
Lindale, TX
04.2013 - 09.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor of Science - Biology
Mississippi State University
Starkville, MS 08.2006 - 05.2010
Skills
Relationship building and management
undefinedTimeline
Assistant Store Manager
Aldi
06.2020 - 09.2022
Instacart Curbside Shopper
Instacart
10.2019 - 07.2020
Assistant Manager
Cracker Barrell Old Country Store
04.2013 - 09.2019
Bachelor of Science - Biology
Mississippi State University
08.2006 - 05.2010
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