Lily Brunk
Boise,ID
Summary
Skilled Package Handler Trainer with comprehensive background in logistics and warehouse operations. Known for strengths in team leadership, training development, and operational efficiency. Demonstrated success in fostering safe working environments while ensuring high productivity levels. Committed to optimizing performance and improving team skills through effective training programs. Extensive experience in cash-handling, customer service, and training expectations.
Overview
4
4
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
Boise
07.2022 - Current
- Provided ongoing support after completion of training in order to ensure successful transition into daily operations.
- Identified skill gaps among existing staff members through observation and assessment.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Followed safety procedures when operating heavy machinery such as pallet jacks and conveyor belts.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Crew Member Trainer
Albertsons
Boise
07.2021 - 07.2022
- Monitored daily operations to ensure quality standards were met consistently.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Explained company policies and procedures related to attendance, dress code, breaks.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Barista Trainer
The Human Bean
Boise
09.2020 - 07.2021
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Taught team members how to make latest drinks and correctly perform new procedures.
Education
Bachelor of Science - Psychology
Boise State University
Boise, ID12.2023
Skills
- Safety awareness
- Warehouse Safety
- Food Safety Regulations
- Cash Handling
- Time Management
- Team Leadership
- Creative Problem-Solving
- Proficient in all Microsoft Applications
- Interpersonal Communication
References
- Zachary Gerleve, 208.789.9034
- Casey McDonough, 208.284.0238
- Tony Campbell, 208.724.1669
Timeline
Package Handler Trainer
FedEx Ground
07.2022 - Current
Crew Member Trainer
Albertsons
07.2021 - 07.2022
Barista Trainer
The Human Bean
09.2020 - 07.2021
Bachelor of Science - Psychology
Boise State University