Lily Bucher
Stockett,MT
Summary
Dynamic and results-driven professional with extensive experience at City Brew, excelling in cash handling and customer service. Proven ability to foster loyalty through personalized interactions and creative problem-solving, enhancing customer satisfaction. Adept at maintaining cleanliness standards and collaborating effectively with team members to ensure operational efficiency.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
City Brew
10.2023 - 03.2025
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Style Consultant
Target
11.2024 - 01.2025
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
Housekeeper
Staybridge
08.2024 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Coach
Rock N Chalk Gymnastics
05.2023 - 05.2024
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Coach
Golden Triangle Gym
03.2022 - 05.2023
Education
High School Diploma -
Centerville High School
Centerville, MT05.2024
Skills
- Barista training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- Food safety compliance
- Critical thinking
- Cash handling
- Food and beverage service
- Opening and closing procedures
- Service training
- Work station assignments
- Greeting and seating guests
Timeline
Style Consultant
Target
11.2024 - 01.2025
Housekeeper
Staybridge
08.2024 - 11.2024
Barista Shift Lead
City Brew
10.2023 - 03.2025
Coach
Rock N Chalk Gymnastics
05.2023 - 05.2024
Coach
Golden Triangle Gym
03.2022 - 05.2023
High School Diploma -
Centerville High School