Lily Cagle
Charlotte/Concord,NC
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Open to a new position with training, consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations in my serving experience. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Waitress
The Speedway Club at Charlotte Motor Speedway
03.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new waitstaff on menu details, service protocols, and customer interactions.
Banquet Server
The Speedway Club at Charlotte Motor Speedway
05.2019 - Current
- Hired to serve banquet guests, reset banquet areas, and give customer service.
- Responsibilities also include bar backing, stocking, inventory, and regular maintenance and upkeep of banquet areas.
- Delivered exceptional food and beverage service during high-profile events.
Commencement Musician
The University Of North Carolina At Charlotte
09.2021 - 03.2023
- Employed to play at commencement ceremonies at the end of each semester.
- Based on instrument and quality of musicianship.
Education
Bachelor of Arts - English
The University of North Carolina At Charlotte
Charlotte, NC12-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Time management
- Written and oral communication
- Cataloging and shelving
- Library services
Affiliations
- Member, Pride of Niner Nation Marching/Basketball Band Fall 2021- Spring 2024
- Drum Major, Pride of Niner Nation Marching Band Fall 2022
- Section Leader, Pride of Niner Nation Marching Band Spring 2023
- Officer, Brass Guild - Treasurer Academic Year 2022-2023
- Member, Chair Student Advisory Board – Music Department Academic Year 2022-2023
- Volunteer, Jamil Niner Student Pantry Spring 2023
- Member, The Mu Psi Chapter of Sigma Alpha Iota Spring 2022- Spring 2023
- Member, Sigma Alpha Omega Christian Sorority Fall 2024 - Spring 2025
Timeline
Waitress
The Speedway Club at Charlotte Motor Speedway
03.2025 - Current
Commencement Musician
The University Of North Carolina At Charlotte
09.2021 - 03.2023
Banquet Server
The Speedway Club at Charlotte Motor Speedway
05.2019 - Current
Bachelor of Arts - English
The University of North Carolina At Charlotte
HONORS
UNCC Arts and Architecture Honors Program February 2021
MUSIC EXPERIENCE
- UNC Charlotte Wind Ensemble: chosen to perform during the Fall 2021, Spring 2022, Fall 2022, and Spring 2023 semesters.
- Charlotte Youth Wind Ensemble: chosen to perform and rehearse during the 2018 and 2019 seasons.
- All-County Band: chosen to perform and rehearse for a concert during 2017, 2018, and 2019.