Lily Carlson
Richmond,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Account Manager
CoStar Group
Richmond, Virginia
08.2025 - Current
- Manage a portfolio of 75+ client accounts worth $20K+, strengthening relationships and expanding revenue through a subscription-based platform.
- Generate new business through strategic outbound prospecting and consultative selling.
- Deliver virtual product demonstrations that showcase how Homes.com solutions drive client growth and marketing performance.
- Foster long-term client partnerships to maximize satisfaction, retention, and referral growth.
Student Staff: Office of Gopher Family Engagement
University of Minnesota
Minneapolis, United States
07.2024 - 01.2025
- Coordinated and executed family engagement initiatives, resulting in a 25% increase in parental participation across university events, leveraging strategic partnerships with student organizations and campus departments.
- Supported community outreach by managing content across email, voicemail, and digital newsletter platform, reaching 10,000+ families.
- Developed and distributed communications through Gopher Family Connection portal, enhancing engagement with families.
- Managed emails, voicemails, and Gopher Family Connection access to facilitate communication and event follow-up.
- Distributed marketing materials to students, staff, and families, increasing event awareness and participation.
Kids Activities Team Member
LifeTime Fitness & Health Center
Chanhassen, United States
06.2021 - 08.2022
- Innovated and executed engaging fitness sessions that boosted children's participation rates, incorporating elements of sports, dance, and structured play while ensuring alignment with health and safety standards.
- Developed and implemented age-appropriate activities that enhanced children's physical, cognitive, and social development.
- Coordinated multiple activities simultaneously, utilizing strong communication skills to ensure smooth transitions and engagement.
- Established positive relationships with parents/guardians through regular updates on daily activities, progress, and concerns, fostering trust and collaboration.
Sales Associate
American Eagle Outfitters, inc.
Eden Prairie, United States
08.2019 - 08.2020
- Drove daily revenue by promoting featured items and seasonal campaigns, converting browsing into purchases and consistently surpassing sales targets by 15%+.
- Leveraged data analytics to customize sales strategies for target markets, resulting in increased conversion rates.
- Coordinated in-store promotions to enhance customer engagement and loyalty through targeted digital marketing.
- Exceeded customer service benchmarks by resolving customer queries promptly using CRM systems.
Education
Bachelor of Arts - Psychology
University of Minnesota, Twin Cities
Minneapolis, MN05.2025
Skills
- Account management
- Client acquisition
- Lead generation
- Sales operations
- Digital marketing
- Brand promotion
- Market analysis
- Effective communication
- Customer relationship management
Languages
English
Native/ Bilingual
American Sign Language
Full Professional
French
Limited
Timeline
Account Manager
CoStar Group
08.2025 - Current
Student Staff: Office of Gopher Family Engagement
University of Minnesota
07.2024 - 01.2025
Kids Activities Team Member
LifeTime Fitness & Health Center
06.2021 - 08.2022
Sales Associate
American Eagle Outfitters, inc.
08.2019 - 08.2020
Bachelor of Arts - Psychology
University of Minnesota, Twin Cities