Lily Chamberlain
Cedar Rapids,IA
Summary
Compassionate and highly organized professional with extensive experience in process tracking, compliance verification, and delivering exceptional customer service. Proven ability to manage complex, multi-step workflows, coordinate with cross-functional teams, and proactively resolve roadblocks. Dedicated to maintaining strict confidentiality, executing administrative functions accurately, and providing a premium, end-to-end experience for all internal and external stakeholders.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Representative
University of Iowa Hospitals & Clinics
Iowa City
03.2025 - Current
- End-to-End Experience: Deliver high-quality support in a fast-paced environment, serving as the primary point of contact for complex inquiries to ensure a positive, seamless experience for all stakeholders.
- Process & Compliance Tracking: Manage the accurate entry and verification of highly sensitive documentation, ensuring strict adherence to regulatory compliance (e.g., HIPAA) and organizational Standard Operating Procedures (SOPs).
- Cross-Functional Partnership: Collaborate directly with internal staff and cross-functional departments to prioritize workflows, communicate status updates, and proactively resolve documentation roadblocks.
- Administrative Systems: Navigate complex internal databases and scheduling systems to process high volumes of paperwork, authorizations, and multi-line communications accurately and efficiently.
- Documentation Management: Determine required forms, secure necessary signatures, and track multi-step processes from initiation to completion, mirroring the detail required for onboarding and background check coordination.
Disability Case Manager
Sedgwick
Coralville
10.2021 - 01.2024
- Case Management & Tracking: Managed complex files through comprehensive end-to-end lifecycles, utilizing case management systems to track status, coordinate investigative efforts, and resolve contested claims.
- Documentation Review: Analyzed sensitive medical information and documentation to verify eligibility against strict corporate policies, mirroring the attention to detail required for processing background checks and conflict of interest reviews.
- Stakeholder Communication: Partnered directly with external providers and internal stakeholders to clarify information, proactively communicating potential roadblocks and providing status updates.
- Compliance: Maintained strict confidentiality and professionalism while ensuring 100% compliance with regulatory guidelines and detailed plan provisions.
Assistant Store Manager
Happy Joe’s
Cedar Rapids
03.2017 - 09.2021
- High-Volume Operations: Progressed from Delivery Driver to Assistant Manager, ultimately overseeing daily operations in a fast-paced, high-volume environment.
- Onboarding & Training: Facilitated the onboarding process for new hires by conducting training, coaching team members, and ensuring a smooth transition into daily workflows.
- Customer Experience & Problem Solving: Proactively resolved customer escalations and removed operational roadblocks to guarantee a high-quality guest experience.
- Administrative Duties: Managed sensitive financial records, cash handling processes, and detailed inventory tracking.
Customer Service Representative
GoDaddy
Hiawatha
03.2016 - 02.2017
- End-to-End Support: Delivered high-volume, multichannel support (phone and email), consistently exceeding strict departmental service and productivity targets.
- Database Management: Accurately documented all complex interactions, account updates, and technical issue resolutions within internal tracking systems.
Education
Associates of Arts -
Kirkwood Community College
Cedar Rapids, IA08-2021
Skills
- End-to-End Process Tracking
- Onboarding & Training Coordination
- Policy & SOP Compliance
- High-Volume File Processing
- Case Management Systems
- Confidentiality & Data Privacy (HIPAA/Medical)
Administrative & HR Support
Case Management & Operations
- Documentation & Records Management
- Background & Documentation Verification
- Candidate / Customer Experience
- Cross-Functional Communication
- De-escalation & Roadblock Resolution
- MS Office Suite (Word, Excel, PowerPoint)
Interpersonal & Technical
Timeline
Revenue Cycle Representative
University of Iowa Hospitals & Clinics
03.2025 - Current
Disability Case Manager
Sedgwick
10.2021 - 01.2024
Assistant Store Manager
Happy Joe’s
03.2017 - 09.2021
Customer Service Representative
GoDaddy
03.2016 - 02.2017
Associates of Arts -
Kirkwood Community College