Summary

Overview

Work History

Education

Skills

Timeline

Lily Crawford

Charleston,SC

Summary

Healthcare and wellness professional with experience in patient care coordination, brand protection, and compliance within the health and supplement industry. Background in psychology with strong communication, organization, administrative skills, and coaching experience. Proven ability to manage sensitive information, support clients and patients, enforce brand standards, and work efficiently in fast-paced, on-site and remote environments.

Overview

years of professional experience

Work History

Brand Protection Specialist

Thorne

Summerville, SC

09.2025 - Current

Monitor and track customers to ensure compliance with Minimum Advertised Price (MAP) policies
Investigate unauthorized sellers and suspicious websites across multiple online platforms
Send compliance and enforcement communications to customers violating MAP agreements
Maintain daily tracking and reporting using Excel spreadsheets to document violations and resolutions
Communicate directly with customers via phone and email to resolve compliance issues
Collaborate with internal teams to protect brand integrity and pricing standards

Patient Care Coordinator

RE Wellness

Jackson, MS

06.2024 - 06.2025

Streamline appointment scheduling processes, reducing wait times and enhancing patient satisfaction while optimizing clinic efficiency.
Provide compassionate support to patients, addressing concerns and facilitating clear communication between patients and medical staff.
Create lab orders.
Order supplements and keep inventory.
Grows knowledge of functional medicine.
Direct line of communication for all patients.

Assistant Volleyball Coach

Starkville High School

Starkville, MS

07.2023 - 05.2024

Assessed player abilities and assigned positions according to individual strengths.
Planned strategies and selected optimal team lineups to execute game plans.
Coached individuals between ages of 14 and 18 on volleyball techniques.
Worked closely in training capacity with fellow student-athletes during off-season.

Education

Bachelor of Science - Psychology

Mississippi State University

Starkville, MS

05.2023

Bachelor of Science - Functional Nutrition Coach

The Health Institute

Online

Skills

Healthcare & Administrative:

Patient coordination, scheduling, lab orders, inventory management, compliance tracking

Brand Protection & Compliance:

MAP enforcement, investigations, compliance outreach, Excel reporting, customer communication

Communication & Leadership:

Client support, coaching, training, conflict resolution, teamwork

Technical:

Microsoft Excel, data tracking, documentation, email correspondence