Summary
Overview
Work History
Education
Skills
Timeline
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Lily Demchenko

Fredericksburg,PA

Summary

Fluent Russian-English bilingual with two years of experience as a Patient Care Secretary and a strong background of customer service. Seeking to transition into a Russian to English Interpreter role, utilizing my language skills, attention to detail, and ability to effectively communicate in diverse settings.

Overview

4
4
years of professional experience

Work History

Patient Care Secretary

Penn State Hershey Medical Center
Hershey, PA
11.2022 - 01.2025
  • Provided administrative support and facilitated communication between patients and staff.
  • Assisted in interpreting and translating patient information between Russian and Ukrainian-speaking individuals.
  • Managed patient records, appointment scheduling, and patient inquiries with efficiency and attention to detail.
  • Developed a strong rapport with patients, delivering outstanding customer service in high-stress situations.
  • Handled sensitive information with confidentiality and professionalism.

Music Teacher

Self-employed
Fredericksburg, PA
01.2021 - 11.2022
  • Taught violin and piano to Russian and Ukrainian-speaking students, focusing on building foundational music skills.
  • Tailored lessons to individual learning styles and needs, ensuring a positive and encouraging environment for students.
  • Used bilingual communication skills to bridge any language barriers with students and their families.

Education

Associate of Science - Pre Health-Professions

Harrisburg Area Community College
Harrisburg, PA
08-2026

High School Diploma -

Penn Foster High School
Scranton
11-2018

High School Diploma -

Ukranian-Russian School
Sacramento, CA
08-2017

Skills

  • Bilingual Proficiency: Fluent in Russian and English (written and spoken)
  • Interpretation: The ability to interpret and translate in real-time between Russian and English
  • Customer service: Over two years of experience providing empathetic and effective communication with diverse patients
  • Attention to detail: Proven ability to maintain accuracy while managing multiple tasks in fast-paced environments
  • Cultural sensitivity: A strong understanding of cultural nuances and effective cross-cultural communication
  • Time Management: Ability to manage time effectively while working under pressure

Timeline

Patient Care Secretary

Penn State Hershey Medical Center
11.2022 - 01.2025

Music Teacher

Self-employed
01.2021 - 11.2022

Associate of Science - Pre Health-Professions

Harrisburg Area Community College

High School Diploma -

Penn Foster High School

High School Diploma -

Ukranian-Russian School

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Lily Demchenko