Michelle Bright-Asare
Dumfries,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Patient Care Secretary
VITAS Healthcare
Fairfax, VA
02.2023 - Current
- Screens telephone calls for Team Manager.
Facilitates communication between pa-tients/families and other team members, including volunteers. - Takes and keeps daily schedule for all team members.
- Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.
- Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.
- Provides back-up documentation to Billing Department routinely and as requested.
- Orders D.M.E. and maintains record of dates ordered and picked-up.
- Enters patient care and volunteer data into Vx and event tracking.
- Communicates with staff and outside agencies as directed by Team Manager.
- Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
- Sorts and processes all patient care mail jointly with other patient care secretaries.
Home Health Aide
Heartbeat Homecare Agency
Alexandria, VA
06.2019 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Administered prescribed medications under direction of physician.
- Provided direct personal care and administrative services to clients.
- Supervised daily activities and provided assistance to staff.
Nike Sales Associate
Nike
Woodbridge, VA
08.2020 - 01.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales up to 10% by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Specialist Head Cashier
Staples
Woodbridge, VA
09.2018 - 05.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Customer Service Representative, Administrative Assistant
Safeway
Woodbridge, VA
08.2016 - 05.2018
- Scanned groceries and balanced daily cash register receipts while providing excellent customer service.
- Assisted customers in need of using western union or money orders and regulated lottery tickets.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed over 20 constant flow of customer calls with minimal wait times.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier/ Customer Service Associate
JCPenney
Woodbridge, VA
09.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales up to 15% by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Team Member
Chick Fil A
Woodbridge, VA
04.2016 - 08.2016
- Recorded orders by answering customer questions and entering requests in system.
- Operated register to process payments and collect cash payment for order totals.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Distributed food during busy peak periods to drive customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Education
In Progress - Criminal Justice
NOVA Community College
Woodbridge, VA05.2020
No Degree - Criminal Justice
Marymount University
Arlington, VA10.2018
Advanced High School Diploma - Biotechnology
Osbourn Park High School
Manassas, VA06.2017
Skills
- Bilingual
- Document and File Management
- Customer Service
- Multi-Line Telephone Systems
- Microsoft (PowerPoint, Excel, Outlook)
- Zoom Meetings
- Administrative and Office Support
Certification
- Personal Care Aide, 1st Providence Health Care Training, LLC - June 21, 2019
Timeline
Patient Care Secretary
VITAS Healthcare
02.2023 - Current
Nike Sales Associate
Nike
08.2020 - 01.2021
Home Health Aide
Heartbeat Homecare Agency
06.2019 - 08.2022
Customer Service Specialist Head Cashier
Staples
09.2018 - 05.2019
Cashier/ Customer Service Associate
JCPenney
09.2016 - 12.2016
Customer Service Representative, Administrative Assistant
Safeway
08.2016 - 05.2018
Team Member
Chick Fil A
04.2016 - 08.2016
In Progress - Criminal Justice
NOVA Community College
No Degree - Criminal Justice
Marymount University
Advanced High School Diploma - Biotechnology
Osbourn Park High School