Erika Danner
Birmingham,AL
Summary
Dynamic Patient Care Secretary with a proven track record at Grandview Medical Center, excelling in patient scheduling and electronic medical records management. Enhanced patient experience through effective communication and streamlined intake processes, significantly reducing wait times. Strong problem resolution skills and a commitment to regulatory compliance ensure optimal healthcare operations support.
Overview
11
11
years of professional experience
Work History
Patient Care Secretary
Grandview Medical Center
08.2023 - Current
- Coordinated patient scheduling, ensuring timely appointments and efficient utilization of resources.
- Managed electronic medical records, maintaining accuracy and compliance with regulatory standards.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Developed streamlined processes for patient intake, reducing wait times and improving workflow efficiency.
- Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.
- Eased workload burden on nursing staff through assistance in transporting wheelchair-bound or ambulatory patients when necessary throughout the facility safely .
- Coordinated appointment scheduling for patients, optimizing provider availability and minimizing wait times.
CNA
Aspire Physical Recovery Center at Cahaba River LLC.
02.2022 - 08.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Trained new CNA staff on best practices in patient care and facility protocols, improving team efficiency.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reviewed medication orders for accuracy and completeness before administering medication.
Travel Certified Nursing Assistant
Aureus Medical Staffing
11.2017 - 02.2022
- Assisted with daily living activities, ensuring comfort and dignity for all patients.
- Assessed vital signs, pain levels, and physical needs daily, adjusting care accordingly to optimize patient wellness.
- Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
- Assisted nurses with patient monitoring, contributing to a safer and more efficient healthcare environment.
- Enhanced patient comfort by providing compassionate and attentive care during travel assignments.
Patient Care Technician, ICU
Northside Hospital Atlanta
02.2015 - 09.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions for patient care.
- Assisted in daily patient activities, promoting comfort and enhancing overall care experience.
- Maintained cleanliness of equipment and patient areas, adhering to infection control protocols.
- Provided support during medical procedures, facilitating efficient workflows for healthcare teams.
Education
Certificate of Technical Studies - Certified Nursing Assistant
Fortis College
Smyrna, GA06-2015
Skills
- Patient scheduling
- Electronic medical records
- Regulatory compliance
- Patient communication
- Inventory management
- Data entry accuracy
- Time management
- Customer service orientation
- Healthcare operations support
- Problem resolution skills
Timeline
Patient Care Secretary
Grandview Medical Center
08.2023 - Current
CNA
Aspire Physical Recovery Center at Cahaba River LLC.
02.2022 - 08.2023
Travel Certified Nursing Assistant
Aureus Medical Staffing
11.2017 - 02.2022
Patient Care Technician, ICU
Northside Hospital Atlanta
02.2015 - 09.2017
Certificate of Technical Studies - Certified Nursing Assistant
Fortis College