Lily Donegan
Washington
Summary
Motivated Public Relations major with a Marketing minor at American University, with a solid background in customer service at Evergreen Dairy Bar. Demonstrated expertise in conflict resolution and employee training, contributing to a positive team atmosphere. Strong memorization skills and attention to detail ensure high-quality performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waitress
Evergreen Dairy Bar
Medford
04.2021 - Current
- Memorized the menu and accurately answered customers' questions about menu items.
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals.
- Remained composed in stressful and time sensitive situations.
- Trained new employees to perform duties.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage questions and order placements.
Volunteer
Cedar Run Animal Refugee
Medford
05.2022 - 09.2022
- Fed and cared for young abandoned wildlife.
- Made and measured food for animals
- Cleaned and maintained the living spaces for animals
- Promoted fundraising events for the wildlife center.
Education
American University
Washington, DC05-2027
High School Diploma -
Shawnee High School
Medford06-2023
Skills
- Customer service
- Team building
- Employee training
- Memorization
- High energy and stamina
- Conflict resolution
- Leadership
- Ability to work in a team
- Adaptability
- Attention to detail
- Stress management
- Decision-making
- Active listening
- Problem-solving
References
References available upon request.
Timeline
Volunteer
Cedar Run Animal Refugee
05.2022 - 09.2022
Waitress
Evergreen Dairy Bar
04.2021 - Current
American University
High School Diploma -
Shawnee High School
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