Lily Ellis
Customer Service
Ocala
Summary
Experienced in retail and service industry with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Reliable employee seeking offering excellent communication and good judgment.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
D'lites Emporium
11.2025 - 01.2026
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Accurately processed POS and cash transactions and closed store in the late evening alone.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Assisted customers in navigating company's healthy eating products enhancing their overall experience.
- Worked well with team members by using effective communication and collaboration.
- Followed Florida food hygiene rules and regulations and kept the store clean and welcoming.
Volunteer Retail Assistant
Goodwill Retail Store & Donation Center
06.2023 - 08.2024
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Efficiently sorted and organized donations from the public in the store room.
- Volunteered during two Summer breaks whilst in high school to obtain required volunteer house for Florida Bright Futures Scholarship.
Education
No Degree - Political Science
University of South Florida
Tampa, FL 05.2001 -
High School Diploma -
Belleview High School
Belleview, FL 05.2001 -
Skills
Customer service excellence
Teamwork and collaboration
Point of sale systems
Computer skills
Effective communication
Organizational skills
Interpersonal communication
Reliability
Timeline
Customer Service Associate
D'lites Emporium
11.2025 - 01.2026
Volunteer Retail Assistant
Goodwill Retail Store & Donation Center
06.2023 - 08.2024
No Degree - Political Science
University of South Florida
05.2001 -
High School Diploma -
Belleview High School
05.2001 -