Lily Fortner
Rogers,AR
Summary
Personable Leadership Studies professional from Texas Tech University focused on Human Resources, with experience in training, onboarding, and customer-facing roles. Strong communication and problem-solving skills with a passion for supporting employees and contributing to a positive workplace.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Ulta Beauty
Rockwall, TX
03.2025 - 11.2025
- Delivered personalized client service by managing transactions, returns, and loyalty program engagement with accuracy and efficiency
- Achieved sales targets through product expertise and tailored recommendations based on client needs
- Maintained up-to-date knowledge of products and industry trends through ongoing training and development
Primary Care Provider
The Cooper Family
Fate, TX
06.2020 - 07.2024
- Demonstrated strong multitasking and problem-solving abilities under pressure
- Navigated complex situations, providing tailored support for children with diverse emotional and physical needs
- Maintained strong communication with parents regarding children’s development, household needs, and daily oversight
- Managed household operations by coordinating schedules and logistics to ensure organization and efficiency
Barista Trainer
Starbucks Coffee Company
Rockwall, TX
03.2021 - 11.2023
- Trained and mentored new employees in procedures, safety protocols, and customer engagement, ensuring a smooth onboarding process
- Delivered high-quality service in a fast-paced environment, consistently meeting performance goals and enhancing customer satisfaction
- Promoted a positive, inclusive workplace culture through effective teamwork and leadership support
Education
Bachelor of Science - Leadership Studies, concentration in Human Resources
Texas Tech University – Online
05-2026
Skills
- Employee Support and Relations
- Training and Onboarding
- Time Management
- Problem Solving
- Communication
- Google Workspace
- Familiarity with HRIS Systems (Workday and ADP Workforce)
- Familiarity with Microsoft Excel and Google Sheets
Websites
Timeline
Beauty Advisor
Ulta Beauty
03.2025 - 11.2025
Barista Trainer
Starbucks Coffee Company
03.2021 - 11.2023
Primary Care Provider
The Cooper Family
06.2020 - 07.2024
Bachelor of Science - Leadership Studies, concentration in Human Resources
Texas Tech University – Online