Lily Hagen
Wakefield,MA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Public Kitchen
12.2022 - Current
- Not on the current schedule. I take available shifts every now and then.
- Seat customers upon arrival.
- Buss tables and keep water pitchers stocked for servers.
Hostess
Public Kitchen Reading
12.2022 - Current
- Not on the current schedule. Pick up shifts and cover other host's shifts when available.
- Seat guests upon arrival.
- Buss tables
Hostess
Burtons Grill & Bar
11.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Keno Operator
Dockside Wakefield
03.2021 - 11.2021
- Subcontract for the Massachusets State Lottery
- Accountable for all cash spent and rewarded by the Commonwealth of Massachusetts
- Ran Keno slips for customers
- Greeted customers
Crew Worker
Fowlie Paving Corp.
06.2019 - 12.2020
- Family Paving Company
- Laborer
- Errands
- Customer Service
Education
Bachelor of Science - Business Administration
University of New England
Biddeford, ME05.2026
High School Diploma -
Wakefield Memorial High School
Wakefield, MA06.2022
Skills
- Dining Customer Service
- Reservation Coordination
- Call Transfers
- Safe Work Practices
- Organization
- Train Staff
- Warm and Friendly
References
- Gregory Bonnet: General Manager at Burtons Grill & Bar
- Phone: 818-912-9034
Timeline
Hostess
Public Kitchen
12.2022 - Current
Hostess
Public Kitchen Reading
12.2022 - Current
Hostess
Burtons Grill & Bar
11.2021 - Current
Keno Operator
Dockside Wakefield
03.2021 - 11.2021
Crew Worker
Fowlie Paving Corp.
06.2019 - 12.2020
Bachelor of Science - Business Administration
University of New England
High School Diploma -
Wakefield Memorial High School