Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
References
Timeline
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Lily Hamric

Huntsville,AL

Summary

Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Planet Fitness
11.2021 - 05.2022
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
  • Delivered friendly and knowledgeable support to current and prospective customers
  • Verified and collected client payments
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.

Covid Screener

Limbaugh Orthodontics
08.2020 - 08.2021
  • Greeted staff, patients, and visitors
  • Took temperatures with a thermal thermometer
  • Completed COVID-19 screening questions with all individuals entering the building
  • Ensured all guests followed mask guidelines

Childcare Worker

Powerhouse Gym
05.2019 - 03.2020
  • Observed and monitored play to identify development strength and target areas for enrichment activities
  • Cleaned toys, pay equipment, and other surfaces to keep the facility sanitary
  • Communicated with parents or guardians about daily activities, behaviors, and upcoming events

Front Desk Associate

Powerhouse Gym
05.2019 - 03.2020
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
  • Delivered friendly and knowledgeable support to current and prospective customers
  • Verified and collected client payments
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

Education

Bachelor of Science - Marketing And Analytics

Athens State University
Athens, AL
05-2026

Associate of Science - General Studies

Calhoun Community College
Decatur, AL
08-2024

High school diploma -

Grissom High School
Huntsville, AL
01.2020

Skills

  • Reliable
  • Punctual
  • Detail oriented
  • Good communication skills
  • Front office support
  • File management
  • Office administration

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Certification

CPR CERTIFIED

Awards

  • A/B Honor Roll - Grissom High School
  • Selected for Junior Honor Society - Grissom High School
  • Dean's List - Calhoun Community College
  • Athenian Excellence Scholarship - Athens State Community College

References

Blaine Horwath: 256-682-2757

Toby Hines: 256-226-4747

Rhiannon Dosch: 256-479-9492

Lindsey Limbaugh: 256-684-1413

Timeline

Front Desk Associate

Planet Fitness
11.2021 - 05.2022

Covid Screener

Limbaugh Orthodontics
08.2020 - 08.2021

Childcare Worker

Powerhouse Gym
05.2019 - 03.2020

Front Desk Associate

Powerhouse Gym
05.2019 - 03.2020

High school diploma -

Grissom High School

Bachelor of Science - Marketing And Analytics

Athens State University

Associate of Science - General Studies

Calhoun Community College

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Lily Hamric