Bethany Baucom
Monroe,NC
Summary
Positive and upbeat Front Desk Associate. Successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures, along with managing account balances and billing information. Good multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Carolina Periodontics
02.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Managed office bookkeeping with insurance billing and patient payments.
- Maintained accurate and detailed patient records, ensuring compliance with regulatory guidelines and facilitating effective communication between team members.
- Coordinated referrals between general dentistry practitioners and specialists when necessary for comprehensive care management.
- Certified in CPR
Front Desk Associate
Planet Fitness
06.2021 - 06.2022
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Reviewed accounts to assess open charges and answer customer questions.
- Trained newly hired employees on front desk procedures and business operations.
- Greeted incoming guests warmly, issued keytags and shared information on policies and amenities.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Showed off black card spa area and fitness area to prospective and current guests.
- Processed check-ins and check-outs for customers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cleaned and ensured sanitation stations were available for members
- Certified in CPR
Cashier
Food Lion
06.2020 - 01.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
Lifeguard
Carolina Pool Management
06.2018 - 09.2019
- Filled out incident and accident reports and submitted to supervisor.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
- Watched over swimmers to respond quickly to distress situations.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Maintained neat and clean pool area and clean water.
- Certified in CPR
Education
High School Diploma -
Piedmont High School
Monroe, NC06.2020
Skills
- Verbal and Written Communication
- Customer Service
- Invoicing and Billing
- Teamwork and Collaboration
- Phone and Email Etiquette
- Payment Processing
- Account Balancing
- Check In and Check Out Procedures
- Problem Solving
- Reliable
Education and Training
other
Timeline
Front Desk Associate
Carolina Periodontics
02.2023 - Current
Front Desk Associate
Planet Fitness
06.2021 - 06.2022
Cashier
Food Lion
06.2020 - 01.2021
Lifeguard
Carolina Pool Management
06.2018 - 09.2019
High School Diploma -
Piedmont High School
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