Lily Henry
Independence,KY
Summary
Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Skilled in operating cash registers and team building, significantly contributing to a positive shopping environment and operational success. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Store Team Member
Pet Supplies Plus
04.2023 - 09.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
Education
Environmental Science
Northern Kentucky University
Highland Heights, KY12-2027
High School Diploma -
Dixie Heights High School
Edgewood, KY06-2023
Early College Enrollment
Young Scholars Academy
Highland Heights, KY06-2023
Skills
- Reliability and punctuality
- Store maintenance
- Goal-oriented mindset
- Sales floor organization
- Team building
- Professionalism
- Adaptability
- Operate cash registers
Timeline
Store Team Member
Pet Supplies Plus
04.2023 - 09.2024
Environmental Science
Northern Kentucky University
High School Diploma -
Dixie Heights High School
Early College Enrollment
Young Scholars Academy
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