Lily Henss
Montgomery,TX
Summary
Motivated nursing student with a strong foundation in time management and critical thinking, known for an empathetic approach to patient care and clear, confident communication in fast-paced settings. I strive to stay organized, take initiative, and support both patients and the team to keep care running smoothly and effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Food Runner
The Kitchen
The Woodlands, Texas
09.2022 - Current
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to ensure smooth operations.
- Provided excellent customer service during high-volume periods.
- Delivered food orders promptly to ensure smooth kitchen operations.
- Assisted customers with product inquiries and selections.
FOH Team Member/Marketing Assistant
Chick-fil-A
Montgomery, Texas
06.2020 - 08.2022
- Greeted customers warmly and assisted with menu selections.
- Trained new team members on service protocols and procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining area and service stations.
- Executed seamless food service and hospitality at various offsite events, including weddings and community gatherings.
Head Hostess
Ransom's Steakhouse and Saloon
Montgomery, Texas
07.2019 - 06.2020
- Managed seating arrangements to optimize guest flow and satisfaction.
- Trained new host staff on customer service standards and restaurant procedures.
- Coordinated reservations and walk-in guests to ensure efficient service.
- Communicated with kitchen and waitstaff to streamline dining operations.
Education
Bachelor of Science - Nursing
Sam Houston State University
Huntsville, Texas, TX05-2026
Associate of Science -
Lone Star College
Houston, TX12-2024
Skills
- Patient care
- Clinical assessment
- Taking and recording vital signs
- First aid and CPR
- Patient vitals management
- Medication administration (oral, subcutaneous, intramuscular)
- IV therapy: priming lines, managing fluids, discontinuing IVs
- Wound assessment and basic wound care
- NG tube care and feeding pump programming
- Ostomy assessment and care
- Blood glucose monitoring
- Foley catheter insertion & care
- Safety checks and fall-risk assessments
- Team collaboration
- Time management
- Critical thinking
Certification
BLS, AHA - 10/2025-10/2027
PALS, AHA - 10/2025-10/2027
Vision Screening, DSHS - 06/2025-06/2030
Affiliations
Volunteer Experience
- Community Assistance Center – Food Pantry Volunteer — 18 hours
- Elementary School Vision & Hearing Screenings — 30 hours
- Church Without Walls Health Fair – Diabetes Education Booth — 30 hours
- Woodlands Waterway Arts Festival – Volunteer — 12 hours
- American Red Cross – Volunteer/Training Participation — 6 hours
References
References available upon request.
Timeline
Cashier/Food Runner
The Kitchen
09.2022 - Current
FOH Team Member/Marketing Assistant
Chick-fil-A
06.2020 - 08.2022
Head Hostess
Ransom's Steakhouse and Saloon
07.2019 - 06.2020
Bachelor of Science - Nursing
Sam Houston State University
Associate of Science -
Lone Star College