Lily Hoch
McDonald,PA
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement. Experience in many fields, and open to fast learning.
Overview
4
4
years of professional experience
Work History
Supervisor
Rita’s Italian Ice
Robinson , PA
08.2021 - Current
- Acquired new skills to support team and further accommodate customer needs.
- Collaborated with team to deliver timely service of items.
- Maintained safe food handling practices to prevent germ spread.
Guest Service Associate
European Wax Center
Bridgeville, PA
10.2024 - 03.2025
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted guests upon arrival and checked them in to their accommodations.
- Took reservations from patrons by phone or online.
- Entered data into computer systems using keyboarding skills.
Education
Bachelor of Arts - English - Legal Studies
Robert Morris University
Coraopolis, PA05-2027
High School Diploma -
Fort Cherry High School
McDonald, PA06-2023
Skills
- Customer service
- Communication skills
- Data entry
- Team collaboration
- Professionalism
- Computer skills
- Attention to detail
- Strong writing
- Leadership
- Friendly, positive attitude
- Organizational skills
- Time management
Affiliations
- Pre-Law Society
- Dean's List
Timeline
Guest Service Associate
European Wax Center
10.2024 - 03.2025
Supervisor
Rita’s Italian Ice
08.2021 - Current
Bachelor of Arts - English - Legal Studies
Robert Morris University
High School Diploma -
Fort Cherry High School