Lily Jensen
Wilmington ,IL
Summary
Proven leader in hospitality, excelling in customer service and multitasking, I significantly enhanced guest experiences at Sidelines Sports Bar. Skilled in payment processing and fostering team collaboration, I drove sales through suggestive selling and exceptional service, developing a loyal clientele and surpassing sales goals.
Overview
3
3
years of professional experience
Work History
Bartender
The Office
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
Sidelines Sports Bar
Joliet, IL
03.2022 - 01.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Server
Corrigans Pub
Shorewood, IL
12.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
N/A - Business
Joliet Junior College
JolietSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Payment processing
- Cash register operation
- Menu memorization
- Professional appearance
- Suggestive selling
Timeline
Bartender
The Office
12.2024 - Current
Server
Corrigans Pub
12.2023 - 06.2024
Lead Bartender
Sidelines Sports Bar
03.2022 - 01.2024
N/A - Business
Joliet Junior College