Lily Lavender-Hoge
Charlotte ,United States
Summary
Proven Bartender with a track record of delivering top-notch customer service and enhancing the dining experience at establishments like, Burtons Grill. Excels in fast-paced environments, showcasing strong multitasking and clear communication skills. A reliable team player, known for an engaging personality and a knack for remembering customer preferences, significantly improving guest satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Burtons Grill
Shrewsbury, MA & Charlotte, NC
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
The Fix Burger Bar/ Niche Hospitality
Leominster, MA
10.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Not Your Average Joes
Westborough, MA
03.2019 - 03.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Applebee's
Millbury, MA
10.2017 - 11.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor Of Business Administration -
Worcester State University
Worcester, MA05.2023
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Memory retention
- Hospitality service expertise
Timeline
Bartender
Burtons Grill
10.2022 - Current
Bartender
The Fix Burger Bar/ Niche Hospitality
10.2020 - 10.2022
Bartender
Not Your Average Joes
03.2019 - 03.2020
Server
Applebee's
10.2017 - 11.2018
Bachelor Of Business Administration -
Worcester State University