Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Long

Chico,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multitasking and high stress environments while maintaining accuracy and a positive attitude. Able to work with families and children while ensuring customer satisfaction.

Overview

4
4
years of professional experience

Work History

Server

Huckleberrys
04.2021 - 07.2023
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Hostess

IHOP
02.2021 - 04.2021
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Complied with food safety and food hygiene regulations to safeguard public health.

Cashier

Bishops Pumpkin Farm
09.2019 - 11.2019
  • Ensured customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Answered questions about store policies and addressed customer concerns.

Assistant

American Indian Education Office
06.2019 - 08.2019
  • Increased student engagement by incorporating hands-on activities and group projects into the learning of American Indian culture.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Maintained a proper learning environment by keeping shelves cleaned and organized

Education

Bachelor of Arts - Psychology

California State University - Chico
Chico, CA
05.2025

Skills

  • Guest Engagement
  • Cash Handling
  • Hospitality Service
  • Positive Attitude
  • Interpersonal Skills
  • Team Player
  • Strong Work Ethic

Timeline

Server

Huckleberrys
04.2021 - 07.2023

Restaurant Hostess

IHOP
02.2021 - 04.2021

Cashier

Bishops Pumpkin Farm
09.2019 - 11.2019

Assistant

American Indian Education Office
06.2019 - 08.2019

Bachelor of Arts - Psychology

California State University - Chico

Similar Profiles

CREATE PROFILE
Lily Long