Lily Love
Pittsburgh,PA
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to an on-campus role. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Catering Server
big Burrito Restaurant Group
Pittsburgh, PA
03.2021 - Current
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Zoo Teen Volunteer
Pittsburgh Zoo & PPG Aquarium
Pittsburgh, PA
06.2019 - 08.2022
- Provided educational tours to zoo visitors and school groups, explaining the animals' habitats, diets and behaviors.
- Assisted in animal feedings, cleaning enclosures and other daily tasks related to animal care.
- Conducted research on endangered species and their habitats as part of a conservation program.
- Participated in public speaking engagements to raise awareness about wildlife conservation efforts within the community.
- Collaborated with zookeepers on special projects such as designing enrichment items for animals or developing new interpretive displays.
- Monitored guest behavior inside the zoo grounds to ensure safety regulations were followed.
- Maintained a neat appearance when interacting with guests by wearing a uniform provided by the organization.
- Presented informal educational programs to excite and inform zoo visitors.
- Cleaned and restocked housing and habitats.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06-2023
Some College (No Degree) -
Chatham University
Pittsburgh, PASkills
- Hand-Eye Coordination
- Time Management
- Conflict Resolution
- Reliability
- Customer Service
- Teamwork
Timeline
Catering Server
big Burrito Restaurant Group
03.2021 - Current
Zoo Teen Volunteer
Pittsburgh Zoo & PPG Aquarium
06.2019 - 08.2022
High School Diploma -
North Hills Senior High School
Some College (No Degree) -
Chatham University
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