Lily Lucas
Phoenix,AZ
Summary
Results-driven mortgage lending specialist with a proven track record of guiding clients through mortgage processes and resolving concerns efficiently. Combines strong customer service skills with leadership experience to enhance operational success and client relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
04.2025 - 06.2026
- Guided clients through mortgage application processes and documentation requirements.
- Processed new loan applications efficiently, adhering to established guidelines to facilitate timely approvals.
- Gathered client debt, credit and income information to determine loan eligibility.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Provided personalized loan options to meet clients' financial needs.
- Educated clients on mortgage products and repayment options, enhancing their understanding of interest rates.
- Resolved borrower complaints promptly, ensuring high levels of client satisfaction and retention.
- Maintained accurate records and ensured timely follow-up with clients.
Store Manager
Nova Development Services
02.2019 - 12.2024
- Led and supervised staff, fostering collaboration to meet productivity goals.
- Resolved customer concerns and maintained satisfaction.
- Conducted cash handling, POS transactions, and opening/closing procedures.
- Managed inventory and coordinated vendor deliveries, ensuring accurate stock audits.
- Updated POS system with new products and promotional offers.
- Oversaw daily clinic operations and enhanced customer care experience.
Waitress
Native Grill & Wings
05.2016 - 11.2018
- Provided excellent customer service in a fast-paced environment and trained new employees.
- Offered menu recommendations and addressed guest inquiries to enhance dining experience.
- Took orders for food and drinks and delivered them to guests.
- Processed customer payments efficiently using POS system.
- Prepared silverware for dining service by rolling and organizing utensils to set up for next parties.
- Upheld cleanliness standards in dining area through consistent cleaning practices. of dining area and tables.
Education
High School Diploma -
Dobson High School
Mesa, AZ05-2014
Skills
- Mortgage Lending
- Refinancing knowledge
- Loan support
- Risk evaluation
- Sales strategies
- Customer Service
- Cash Handling
- Order Management
- Store procedures
- Team Leadership
- Problem Solving
- Multitasking
Timeline
Mortgage Loan Officer
Rocket Mortgage
04.2025 - 06.2026
Store Manager
Nova Development Services
02.2019 - 12.2024
Waitress
Native Grill & Wings
05.2016 - 11.2018
High School Diploma -
Dobson High School