Summary
Overview
Work History
Education
Skills
Timeline
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Lily Martens

Rockford,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Food Runner/ Hostess

HopCat
11.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, by bussing tables and keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Very flexible with picking up shifts.

Ice Cream Shop Lead

Trailside Treats And Kool Kone Ice Cream
05.2020 - Current
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Maintained cleanliness and organization in establishment.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.

Babysitter

Family, Friends
01.2016 - Current
  • Many years of experience helping with my non verbal autistic cousin.
  • Communicated positively with children and guardians.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Guided school homework and read bedtime stories to support development.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Cashier

Kohl’s Inc
10.2020 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High school diploma -

Rockford Public Highschool
Rockford, MI

Phlebotomy

Kent Career Technical Center
Grand Rapids, MI
05.2022

Skills

First aid certified

Good math skills

Excellent memorization skills

Great work ethic

Great customer service

Timeline

Food Runner/ Hostess

HopCat
11.2021 - Current

Cashier

Kohl’s Inc
10.2020 - 01.2020

Ice Cream Shop Lead

Trailside Treats And Kool Kone Ice Cream
05.2020 - Current

Babysitter

Family, Friends
01.2016 - Current

High school diploma -

Rockford Public Highschool

Phlebotomy

Kent Career Technical Center

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Lily Martens