Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Morgan

Tempe,Arizona

Summary

Dynamic professional with over 2 years at Topgolf, excelling in team leadership and customer service. Proven track record in training and mentoring, enhancing team performance, and ensuring exceptional guest experiences. Skilled in financial statement analysis and adept at problem-solving, driving operational success in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ace Trainer

Topgolf
Scottsdale, Arizona
06.2024 - Current
  • Selected as a certified trainer to onboard and mentor new hires
  • Played an active role in the hiring process, assisting in evaluating and selecting new team members
  • Delivered consistent training aligned with Topgolf brand standards and hospitality goals
  • Assessed trainee progress and provided feedback to leadership on development opportunities
  • Modeled excellence in service, teamwork, and safety procedures

Shift Lead

Topgolf
Scottsdale, Arizona
08.2023 - Current
  • Lead front-of-house operations during high-volume shifts, ensuring excellent guest experiences
  • Supervise and coach 10+ team members, resolving conflicts and supporting performance improvement
  • Coordinate with kitchen, bar, and management teams to maintain smooth service flow
  • Handle customer escalations and ensure adherence to company standards and safety protocols

Server

Topgolf
Scottsdale, Arizona
01.2023 - Current
  • Delivered fast, friendly service to guests in a high-traffic entertainment venue
  • Managed multiple tables, processed orders efficiently, and upsold menu items
  • Worked collaboratively with team to maintain cleanliness, timing, and guest satisfaction
  • Handle payments and resolve guest concerns with professionalism and efficiency

Education

Bachelor's degree - Accounting

Grand Canyon University
04.2025

Skills

  • Financial statement analysis
  • Customer service
  • Microsoft Excel
  • Team leadership
  • GAAP accounting standards
  • Problem solving

Certification

  • Microsoft Excel Advanced Badge
  • Microsoft Word Advanced Badge
  • Social Media Certificate

Timeline

Ace Trainer

Topgolf
06.2024 - Current

Shift Lead

Topgolf
08.2023 - Current

Server

Topgolf
01.2023 - Current

Bachelor's degree - Accounting

Grand Canyon University

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