Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Jiovanni Diaz

San Antonio

Summary

Dynamic leader with proven expertise in team leadership and guest relations developed at Topgolf San Antonio. Achieved excellence in conflict resolution and employee training, significantly enhancing customer service and operational efficiency. Proficient in transactions and cash handling, ensuring seamless financial operations while demonstrating exceptional planning, organization, and communication skills. Aiming to leverage these competencies to transition into a successful career in the criminal justice field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ACE Trainer

Topgolf San Antonio
San Antonio
08.2023 - Current
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Participated in interviewing sessions during hiring activities.
  • Facilitated week-long training, ensuring thorough awareness of Topgolf protocols and criteria to all new recruits.
  • Prepared associates with knowledge of updated protocols and fresh training curriculum.
  • Established rapport with newcomers, ensuring they have a familiar face for inquiries and concerns.

Bayhost/Event Ambassador

Topgolf San Antonio
San Antonio
08.2021 - Current
  • Proficient at explaining the menu options including customizable elements.
  • Hosting events such as birthday parties or business meetings, and providing them with attentive, outstanding service.
  • Greeting the guests in the bay, as opposed to at the front desk, and walking them through the menu options and recommendations.
  • Develop a relationship with every guest being helped, and ensure they have a fun and safe experience during their visit, in a way that will drive them back.
  • Handling any issue calmly and in a mature way, to provide the best experience for the guest.

Guest Services Shift Lead

Topgolf San Antonio
San Antonio
01.2021 - Current
  • Supervise the guest services department's associates throughout the shift, ensuring the well-being of not only the guests but also the associates.
  • Create a warm welcome as soon as the guests walk through the door.
  • Walking the guests through the steps of Topgolf, including membership options, pricing, and overall experience
  • Monitor guests to associate conversations and step in when necessary.
  • Knowing how to talk through situations with an upset guest, without further escalating the situation.
  • Provide in-depth tutorials inside the bays, and assist guests with club sizes and specifications, as well as explaining the safety expectations while the guests are playing and monitoring that they follow said rules.
  • Train new associates within the guest services department, making sure they know how to provide guests with the best experience.
  • Working with guest communication behind the scenes to ensure events and reservations run smoothly throughout the day, whilst also seating the walk-in guests in a timely manner.
  • Conducted regular oversight of financial transactions in the check-in zone by assessing drawer balance pre- and post-shift.

Intern

Chrysalis Ministries
San Antonio
12.2022 - 06.2023
  • Aided in career advancement by assisting formerly incarcerated individuals with achieving necessary certifications.
  • Assisted post-incarcerated individuals and their families in GED or high school diploma preparation.
  • Recorded client information to ensure proper care allocation.
  • Systematically arranged records showing client sources and their criminal activities.

Education

High School Diploma -

Veterans Memorial High School
Corpus Christi, TX
05-2019

Bachelor of Arts - Criminal Justice, Sociology

University of Texas At San Antonio
San Antonio, TX

Skills

  • Planning and organization
  • Team leadership
  • Shift leadership
  • Relationship management
  • Employee training
  • Guest relations
  • Conflict resolution
  • Customer service
  • Leadership
  • Excellent problem solving
  • Social and communication skills
  • Constructive collaboration
  • Detail-oriented
  • Transactions and cash handling

Extracurricular Activities

Pre-law Association member, University of Texas at San Antonio, 08/01/19, Present, Improving the knowledge of the law field with people who are also interested in pursuing a law degree., Listening to guest speakers and networking with successful lawyers., LSAT practice with peers. HerCampus National Writer, University of Texas at San Antonio, 08/01/21, Present, Gain experience in research topics, writing in-depth articles and hearing feedback. Women In Leadership member, University of Texas at San Antonio, 08/01/21, Present Deeds Not Words Advocacy Committee, University of Texas at San Antonio, 12/01/21, Present, Working with state and local representatives to improve the wellbeing for students and community members., Following along political movements and giving a voice to the voiceless.

Affiliations

  • Pre-law association member (Aug 2019-May 2023)
  • HERCampus National writer (Aug 2021-Aug 2022)
  • Women in Leadership member (Aug 2021- May 2023)
  • Deeds Not Words Advocacy Committee (Dec 2021- Aug 2022)

Accomplishments

  • 2023 Global Star Awards winner at Topgolf San Antonio

Certification

  • TABC
  • Food Handlers

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

ACE Trainer

Topgolf San Antonio
08.2023 - Current

Intern

Chrysalis Ministries
12.2022 - 06.2023

Bayhost/Event Ambassador

Topgolf San Antonio
08.2021 - Current

Guest Services Shift Lead

Topgolf San Antonio
01.2021 - Current

High School Diploma -

Veterans Memorial High School

Bachelor of Arts - Criminal Justice, Sociology

University of Texas At San Antonio

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