Miles Lathrop
Lexington,KY
Summary
Driven by strong leadership and exceptional communication skills, I excelled at TopGolf, mentoring new hires to enhance staff development and productivity. I became the youngest and quickest to move up in my department. My expertise in creative problem-solving and team management significantly improved guest satisfaction and operational efficiency. My achievements reflect a blend of hard and soft skills, contributing to continuous improvement and staff professional growth.
Overview
3
3
years of professional experience
Work History
ACE Trainer
TopGolf
12.2022 - 08.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Guest Services Shift Lead
TopGolf
05.2022 - 08.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Monitored front desk operations closely, identifying areas for improvement and implementing necessary changes for optimal efficiency.
- Assisted management in developing strategies to increase occupancy rates during slow periods or off-season months.
- Managed inventory control systems efficiently so that supplies could be replenished quickly when required.
- Contributed to the improvement of team performance by providing consistent feedback and coaching to staff members.
Crew Member/Coffee Barista
Nature's Best Cafe
05.2021 - 05.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Nursing
University of Kentucky
Lexington, KY05-2028
High School Diploma -
Metea Valley High School
Aurora, IL05-2024
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Exceptional communication
- Team management
Languages
English
Native or Bilingual
Extracurricular activities
I was apart of my High School's Best Buddies program and their adaptive P.E. program as well. I would work with students that had special needs or disabilities. I was also apart of Special Olympics Illinois. I helped bring enthusiasm and cheer on the athletes competing that day.
Timeline
ACE Trainer
TopGolf
12.2022 - 08.2024
Guest Services Shift Lead
TopGolf
05.2022 - 08.2024
Crew Member/Coffee Barista
Nature's Best Cafe
05.2021 - 05.2022
Bachelor of Science - Nursing
University of Kentucky
High School Diploma -
Metea Valley High School
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