Brooklyn Topo
Roseville,CA
Summary
Dynamic ACE Trainer and Golf Services Associate at Topgolf, I excel in customer engagement and enhancing staff development and customer satisfaction. Skilled in computer usage and cash handling, I've significantly contributed to productivity and service quality, mentoring new hires to achieve their potential and facilitating learning across diverse groups.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ACE Trainer
Topgolf
11.2023 - 09.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Developed job-specific competencies and performance standards.
Golf Services Associate
TopGolf
06.2022 - 09.2024
- Stocked golf clubs, clearly labeling items, and arranging according to club size.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Spoke to customers on the phone regarding reservations, wait times and walk-ins.
Education
High School Diploma -
Roseville High School
Roseville, CA05-2024
Skills
- Customer service
- Time management
- Computer skills
- Workplace safety
- Cash handling
- Customer engagement
- Relationship building
- New hire training
- Public speaking
Certification
- CPR Certified
Timeline
ACE Trainer
Topgolf
11.2023 - 09.2024
Golf Services Associate
TopGolf
06.2022 - 09.2024
High School Diploma -
Roseville High School
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