Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angel Grove

Summary

Highly energetic and personable professional with a strong passion for delivering exceptional customer service. Skilled in team building and mentoring, I thrive on creating positive environments where individuals grow and succeed together. Proven ability to lead and motivate teams, manage conflict effectively, and communicate clearly across diverse groups. Adept at problem-solving, adapting to fast-paced settings, and driving consistent improvements in customer satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Service Support/Ace Trainer

TopGolf
11.2024 - Current
  • Trained and coached new team members (ACEs) on company standards, customer service excellence, and operational procedures
  • Acted as the Chief Instigator of Play by energizing guests and creating an engaging, fun atmosphere that enhanced the overall entertainment experience
  • Fostered a positive team environment by leading by example and encouraging collaboration and continuous improvement
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Server

IHOP
03.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, upsell, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and and quickly resolve any service issues.

Education

Associate of Science -

Central Piedmont Community College
Charlotte, NC
06-2028

High School Diploma -

Westminster Catawba Christian High School
Rockhill, SC
03-2022

Skills

  • New hire training
  • Interpersonal communication
  • Time management
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Adaptability
  • Upselling

Accomplishments

  • Diligence Award (2022): Recognized for consistency and hard work
  • IHOP Hospitality Award (2024): Honored by upper management for outstanding customer service and hospitality
  • TopGolf Employee of the Month (2025): Awarded for exceptional performance and positive guest interactions

Timeline

Service Support/Ace Trainer

TopGolf
11.2024 - Current

Server

IHOP
03.2024 - 08.2024

Associate of Science -

Central Piedmont Community College

High School Diploma -

Westminster Catawba Christian High School

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