Lily O'Steen
Fleming Island,FL
Summary
- Dynamic and reliable professional with extensive experience at Intercoastal Fisheries, excelling in guest relations and team management. Proven track record in enhancing dining experiences through effective communication and problem-solving. Skilled in staff training and food safety, consistently delivering exceptional service while maintaining a calm demeanor in high-pressure environments.
- Approachable and reliable with natural ability to create welcoming atmosphere and ensure guest satisfaction. Possesses solid understanding of customer service principles and excellent communication skills. Dedicated to enhancing guest experiences and fostering positive dining environment.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
Intercoastal Fisheries: Orange Park Fish House
10.2023 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated reservations and special requests to ensure customer satisfaction.
- Trained new staff on front-of-house procedures and customer service standards.
- Developed efficient waitlist management system to reduce guest wait times.
- Communicated effectively with kitchen and serving staff to streamline operations.
- Resolved guest inquiries and concerns promptly, maintaining positive relationships.
- Oversaw daily front-of-house operations, ensuring compliance with health regulations.
- Implemented feedback mechanisms for continuous improvement of service quality.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Server
Intercoastal Fisheries: Orange Park Fish House
10.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Delivered food and beverages accurately, ensuring timely service for optimal guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Processed payment transactions efficiently, ensuring accurate billing for guests.
- Upsold menu items to enhance customer experience and increase sales revenue.
- Developed knowledge of menu offerings to provide personalized recommendations to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Babysitter/Home Tutor
Beth Lynch
01.2022 - 04.2024
- Supervised children's daily activities, ensuring safety and well-being during play and study sessions.
- Developed engaging educational activities to promote learning and creativity among children.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Managed multiple tasks simultaneously while maintaining a nurturing environment for children.
- Implemented routines that fostered discipline and structure in children's schedules.
- Adapted care strategies based on individual needs of children to enhance their development.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
Associate of Arts - Medicine
St Johns River State College
Orange Park, FL12-2025
High School Diploma -
Fleming Island High School
Orange Park, FL05-2025
Skills
- Exceptional communication
- Phone etiquette
- Food safety awareness
- Team management
- Guest relations
- Task delegation
- Staff training
- Marketing support
- Teamwork
- Problem-solving
- Warm and friendly
- Attention to detail
- Reliable and trustworthy
- Flexible and adaptable
- Time management
- Brand representation
- Strong leadership
- Promotions execution
- Server oversight
- Menu design
- Special requests accommodation
- Customer service
- Cleaning and sanitation
- Effective multitasking
Certification
- ServSafe
Timeline
Lead Hostess
Intercoastal Fisheries: Orange Park Fish House
10.2023 - Current
Server
Intercoastal Fisheries: Orange Park Fish House
10.2023 - Current
Babysitter/Home Tutor
Beth Lynch
01.2022 - 04.2024
Associate of Arts - Medicine
St Johns River State College
High School Diploma -
Fleming Island High School