Lily Phan
Sacramento,CA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Nurse Manager ICU/Med Surg/Tele/ED
Healdsburg Hospital
Healdsburg, CA
10.2021 - Current
- Held various roles including Nursing Manager, Supervisor, Stroke Coordinator, Sepsis Coordinator, RRT Leader
- Manage the operations of 24 hours departments of ED/ICU/MS
- Ensure staff provide the highest quality care and in compliance of Nursing Practice Act, The Joint Commission, federal, state and local requirement
- Develop and evaluates processes to improve systems and patient care results across the continuum of care
- Monitors budgets for the appropriate use of human and material resources
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service in the departments
- Determines the appropriate staff mix for departments and develops processes to screen, interview, hire, train, and maintain the competency of all department staff
- Ensures on going staff development
- Manages and resolves human resource, employee and department safety, and risk management issues
- Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met.
Director of Nursing
Windsor Care Center of Sacramento
Sacramento, CA
03.2021 - 10.2022
- Oversee the administration of nursing services in accordance with current Federal, State and local standards, guidelines and regulations
- Lead a team of nurses who provide care to Alzheimer’s and dementia patients in rehab and skilled nursing
- Assist in development of budget and ensures department expenses are within budgets parameters
- Conducts training, in-service education and orientation programs, attends OSHA and CDC in-service training programs.
Nursing Supervisor ICU (17 years), Staff RN (4 years)
Sutter Medical Center
Sacramento, CA
10.1999 - 03.2021
- Manages the off-hours and weekend patient care activities
- Ensures staff provides the highest quality of care and are in compliance with the Nurse Practice Act, The Joint Commission, federal, state, and local requirements
- Coordinates and monitors staffing for all shifts and maintains appropriate staffing levels and skill mix per departments in the hospital
- Participates in developing, reviewing, and updating departmental policies and procedures
- Identifies and implements best practices to provide improved quality care and service
- Held various roles such as Nursing Supervisor, Charge Nurse, Resource Nurse in CICU, MICU, CVSICU, and Neuro ICU
- Supervise the enforcement of applicable nursing standards, codes and regulations, as required
- Provide staff assistance to higher level management on nursing or related issues
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
- Monitored patient conditions with open heart patients, heart and kidney transplant, craniotomy, vascular cases, Fem-pop, AAA, PCTA, IABP, VAD, Impella, Tandem Heart, CRRT, and ECMO, updating team members on changes in stability or acuity.
Nurse Supervisor, ED & ICU
Methodist Hospital
Sacramento, CA
03.2003 - 08.2006
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological, and cognitive needs
- Managed up to 12 patients per shift in ER
- Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations
- Organize, supervise, and monitor the provision of nursing care and/or related services within a defined nursing unit or program
- Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program.
Nursing Supervisor, ICU, ED, Transplant
UC Davis Hospital
Sacramento, CA
10.2001 - 10.2003
- Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program
- Principles and practices of program management, including planning, implementation, and evaluation
- Principles of budget preparation and monitoring
- Principles of personnel training, supervision and evaluation
- Prepared patients for surgery, educating patients and family members on surgical procedures such as heart and kidney-transplant types
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Nursing Supervisor, Rehabilitation and Long-Term Care
Mercy General Hospital
Sacramento, CA
10.1999 - 10.2001
- Represent the department in or chair relevant committees and workgroups
- Ensure continuous quality improvement and regulatory readiness of assigned unit or program
- Delivered outstanding care to patients with complex diagnoses such as MI, arrhythmias, asthma, COPD, and pneumonia in sub-acute setting
- Organize, supervise, and monitor the provision of nursing care and/or related services within a defined nursing unit or program
- Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program.
Education
MBA/MSN -
Grand Canyon University
01.2020
BSN -
Chico State University
01.1997
Skills
- Nursing Practice Act
- The Joint Commission
- Federal, state, and local requirements
- Budget management
- Staff development
- Human resource management
- Risk management
- Policy and procedure development
- Alzheimer's and dementia care
- Training and orientation programs
- OSHA and CDC in-service training
- Patient care coordination
- Best practices implementation
- Therapeutic communication
- Conflict resolution
- Crisis intervention
- Patient monitoring
- Open heart surgery care
- Transplant care
- Vascular care
- CRRT and ECMO
- Patient education
- Program management
- Budget preparation and monitoring
- Personnel training and evaluation
- Continuous quality improvement
- Regulatory readiness
Certification
- CA RN License, 559325
- California Administrator Certification for Assisted Living Facility license, 6054368740, Can manage up to 300 residents
- Nurse Manager Certification 2020 from Sigma Global Nursing Excellence
- ACLS
- BLS
- PALS
Timeline
Nurse Manager ICU/Med Surg/Tele/ED
Healdsburg Hospital
10.2021 - Current
Director of Nursing
Windsor Care Center of Sacramento
03.2021 - 10.2022
Nurse Supervisor, ED & ICU
Methodist Hospital
03.2003 - 08.2006
Nursing Supervisor, ICU, ED, Transplant
UC Davis Hospital
10.2001 - 10.2003
Nursing Supervisor ICU (17 years), Staff RN (4 years)
Sutter Medical Center
10.1999 - 03.2021
Nursing Supervisor, Rehabilitation and Long-Term Care
Mercy General Hospital
10.1999 - 10.2001
MBA/MSN -
Grand Canyon University
BSN -
Chico State University
- CA RN License, 559325
- California Administrator Certification for Assisted Living Facility license, 6054368740, Can manage up to 300 residents
- Nurse Manager Certification 2020 from Sigma Global Nursing Excellence
- ACLS
- BLS
- PALS
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